Information Systems Success: The Quest for the Dependent Variable

William H. DeLone and Ephraim R. McLean
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William H. DeLone: Department of Management, The American University, Washington, D.C. 20016
Ephraim R. McLean: Computer Information Systems, Georgia State University, Atlanta, Georgia 30302-4015

Information Systems Research, 1992, vol. 3, issue 1, 60-95

Abstract: A large number of studies have been conducted during the last decade and a half attempting to identify those factors that contribute to information systems success. However, the dependent variable in these studies—I/S success—has been an elusive one to define. Different researchers have addressed different aspects of success, making comparisons difficult and the prospect of building a cumulative tradition for I/S research similarly elusive. To organize this diverse research, as well as to present a more integrated view of the concept of I/S success, a comprehensive taxonomy is introduced. This taxonomy posits six major dimensions or categories of I/S success—SYSTEM QUALITY, INFORMATION QUALITY, USE, USER SATISFACTION, INDIVIDUAL IMPACT, and ORGANIZATIONAL IMPACT. Using these dimensions, both conceptual and empirical studies are then reviewed (a total of 180 articles are cited) and organized according to the dimensions of the taxonomy. Finally, the many aspects of I/S success are drawn together into a descriptive model and its implications for future I/S research are discussed.

Keywords: information systems success; information systems assessment; measurement (search for similar items in EconPapers)
Date: 1992
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