A Theory of Decision Support System Design for User Calibration

George M. Kasper
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George M. Kasper: Department of Information Systems and Quantitative Sciences, College of Business Administration, Texas Tech University, Lubbock, Texas 79409-2101

Information Systems Research, 1996, vol. 7, issue 2, 215-232

Abstract: A theory is proposed for designing decision support systems (DSS) so that the confidence a decision maker has in a decision made using the aid equals the quality of that decision. The DSS design theory for user calibration prescribes properties of a DSS needed for users to achieve perfect calibration. Relevant calibration, decision making, and DSS literatures are synthesized; and related behavioral theories are borrowed to identify the properties of expressiveness, visibility, and inquirability as requisite components of the DSS design theory for user calibration.

Keywords: decision support systems; design theory; information systems design; decision confidence calibration; judgment (search for similar items in EconPapers)
Date: 1996
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orisre:v:7:y:1996:i:2:p:215-232

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