Effects of Communication Mode and Prediscussion Information Distribution Characteristics on Information Exchange in Groups

Ross Hightower and Lutfus Sayeed
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Ross Hightower: Department of Management, Kansas State University, College of Business, Manhattan, Kansas 66506
Lutfus Sayeed: Department of Business Analysis and Computing Systems, College of Business, San Francisco State University, San Francisco, California 94132

Information Systems Research, 1996, vol. 7, issue 4, 451-465

Abstract: One advantage of groups is that they have access to a larger pool of expertise and knowledge than individual group members. However, groups are sometimes ineffective at exchanging information. This tendency has been called biased discussion. The present study examines the effects of communication mode (face-to-face vs. computer mediated), and Prediscussion information distribution characteristics on biased discussion. Biased discussion was found to occur to a greater degree when communication mode was computer-mediated, and the group members were not in conflict prior to the discussion.

Keywords: computer mediated communication systems (CMCS); group support systems (GSS); information sharing (search for similar items in EconPapers)
Date: 1996
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