—Modeling Opportunities in Service Recovery and Customer-Managed Interactions

A. Parasuraman ()
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A. Parasuraman: University of Miami, P.O. Box 248147, Coral Gables, Florida 33124-6554

Marketing Science, 2006, vol. 25, issue 6, 590-593

Abstract: No abstract available.

Keywords: service-recovery strategies; customer-managed interactions; self-service technologies (search for similar items in EconPapers)
Date: 2006
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Citations: View citations in EconPapers (5)

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