—Why Does Poor Service Prevail?

Eitan Gerstner () and Barak Libai ()
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Eitan Gerstner: University of California, Graduate School of Management, AOB IV, One Shields Avenue, Davis, California 95616
Barak Libai: Recanati Graduate School of Business Administration, Tel Aviv University, Tel Aviv, Israel 69978

Marketing Science, 2006, vol. 25, issue 6, 601-603

Abstract: No abstract available.

Keywords: service models; service failure; customer satisfaction; switching costs (search for similar items in EconPapers)
Date: 2006
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Citations: View citations in EconPapers (5)

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