Zero as a Special Price: The True Value of Free Products
Kristina Shampanier (),
Nina Mazar () and
Dan Ariely ()
Additional contact information
Kristina Shampanier: Massachusetts Institute of Technology, 38 Memorial Drive, E56-311, Cambridge, Massachusetts 02142
Nina Mazar: Joseph L. Rotman School of Management, University of Toronto, 105 St. George Street, Toronto, Ontario M5S 3E6, Canada
Dan Ariely: Duke University, One Towerview Road, Durham, North Carolina 27708
Marketing Science, 2007, vol. 26, issue 6, 742-757
When faced with a choice of selecting one of several available products (or possibly buying nothing), according to standard theoretical perspectives, people will choose the option with the highest cost–benefit difference. However, we propose that decisions about free (zero price) products differ, in that people do not simply subtract costs from benefits but instead they perceive the benefits associated with free products as higher. We test this proposal by contrasting demand for two products across conditions that maintain the price difference between the goods, but vary the prices such that the cheaper good in the set is priced at either a low positive or zero price. In contrast with a standard cost–benefit perspective, in the zero-price condition, dramatically more participants choose the cheaper option, whereas dramatically fewer participants choose the more expensive option. Thus, people appear to act as if zero pricing of a good not only decreases its cost, but also adds to its benefits. After documenting this basic effect, we propose and test several psychological antecedents of the effect, including social norms, mapping difficulty, and affect. Affect emerges as the most likely account for the effect.
Keywords: free; zero; affect; pricing (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (110) Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:inm:ormksc:v:26:y:2007:i:6:p:742-757
Access Statistics for this article
More articles in Marketing Science from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Matthew Walls ().