The Engineering and Management of an Effective System

Donald S. Feigenbaum
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Donald S. Feigenbaum: International Systems Company

Management Science, 1968, vol. 14, issue 12, B721-B730

Abstract: Five to ten years ago, the systems approach was thought to mean full-scale factory automation or fully computerized information flow. Experience has shown that a more useful concept is of systems as integrated man-machine-information structures which provide economic control over technical and organizational complexity. The systems engineering process includes the six phases of analysis; programming; design; equipment manufacture and software programs; installation and check-out; and service. The greatest progress has been made in the work of systems analysis, which has benefitted from recent developments in modelling and simulation techniques. A new role is evolving for the manager himself in systems design and systems operation. This includes his establishment of a mechanism for the creation, integration and maintenance of enterprise-wide systems. It is probable that more and more of the operational activities of the firm will be analyzed, and then engineered as systems to obtain the many economic and other benefits.

Date: 1968
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