Organizational Communications Systems and the Decision Process

Thomas P. Ference
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Thomas P. Ference: Columbia University

Management Science, 1970, vol. 17, issue 2, B83-B96

Abstract: The emergence and solution of organizational problems are examined from the framework of the communications system. A general model is developed based on the information-processing activities of the individual members of a communications network. The model describes the problem-solving process as a sequence of five stages: problem recognition, identification procedures, information acquisition and integration, definition of constraint set, and comparison and adaptation. The relations among the critical variables of the model are then specified in a series of propositions. The main purpose of the model, as exemplified in the propositions, is to provide a testable framework for the empirical analysis of the decision process in organizations.

Date: 1970
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