A Holistic View of Problem Solving

Edwin M. Bartee
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Edwin M. Bartee: Vanderbilt University

Management Science, 1973, vol. 20, issue 4-Part-I, 439-448

Abstract: The limited view of the problem-solving space that is held by the world of science is criticized. A problem solution is considered to be achieved when a perceived present situation and a perceived desired situation become the same. The problem-solving space is three dimensional, and its three vectors are concerned with problem taxonomy, problem-solving modes, and problem-solving process. The space takes on greater meaning when it is related to the fourth dimension called the chronology of problem solving. This chronology includes four primary phases: personalization, collaboration, institutionalization, and socialization. A case is made that the scientific or rationalistic view of problem solving is limited in the collaboration phase and has no relevance in the institutionalization and socialization phases. A holistic view of problem solving is concerned with the relationship between the problem-solving chronology and the ultimate implementation of solutions.

Date: 1973
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