Alternative Conceptions of Feedback in Dynamic Decision Environments: An Experimental Investigation

Kishore Sengupta and Tarek K. Abdel-Hamid
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Kishore Sengupta: Naval Postgraduate School, Department of Administrative Sciences, Monterey, California 93943
Tarek K. Abdel-Hamid: Naval Postgraduate School, Department of Administrative Sciences, Monterey, California 93943

Management Science, 1993, vol. 39, issue 4, 411-428

Abstract: Studies conducted in recent years have shown that outcome feedback in dynamic decision-making tasks does not lead to improved performance. This has led researchers to examine alternatives to outcome feedback for improving decision makers' performance in such tasks. This study examines the feasibility of improving performance in dynamic tasks by providing cognitive feedback or feedforward. We report a laboratory experiment in which subjects managed a set of simulated software development projects. Results indicate that subjects provided with cognitive feedback performed best, followed by those provided with feedforward. Subjects provided with outcome feedback performed poorly. We discuss the implications of the results for decision support in dynamic tasks.

Keywords: dynamic decision making; decision support systems; cognitive feedback; feedforward; outcome feedback; software project management (search for similar items in EconPapers)
Date: 1993
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Persistent link: https://EconPapers.repec.org/RePEc:inm:ormnsc:v:39:y:1993:i:4:p:411-428

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