Introduction to the Focused Issue on Service Management

Richard B. Chase and James L. Heskett
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Richard B. Chase: School of Business Administration, University of Southern California, Los Angeles, California 90089-1421
James L. Heskett: Harvard Business School, Boston, Massachusetts 02163

Management Science, 1995, vol. 41, issue 11, 1717-1719

Abstract: No abstract available.

Date: 1995
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