Professional Service Organizations and Focus

Curtis P. McLaughlin, Shitao Yang and Roland van Dierdonck
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Curtis P. McLaughlin: Kenan-Flagler School of Business, Carroll Hall, CB#3490, University of North Carolina, Chapel Hill, North Carolina 27599-3490
Shitao Yang: Kenan-Flagler School of Business, Carroll Hall, CB#3490, University of North Carolina, Chapel Hill, North Carolina 27599-3490

Management Science, 1995, vol. 41, issue 7, 1185-1193

Abstract: This paper suggests a framework for operations managers to use in making focus decisions in professional services. This framework is supported empirically from data from the health care industry using three types of data: (1) industry statistics, (2) case studies, and (3) questionnaire surveys. Our objective has been to: (1) gain a better understanding of the concept of focus as it applies to the health care sector, (2) develop a framework to assist service operations managers with focus decisions, and (3) develop a base from which to generalize about micro-focusing decisions in professional services.

Keywords: service strategy; focus; professional services; value chain; economies of scope (search for similar items in EconPapers)
Date: 1995
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Persistent link: https://EconPapers.repec.org/RePEc:inm:ormnsc:v:41:y:1995:i:7:p:1185-1193

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