Quality Awards and the Market Value of the Firm: An Empirical Investigation

Kevin B. Hendricks and Vinod R. Singhal
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Kevin B. Hendricks: School of Business, The College of William and Mary, Williamsburg, Virginia 23187
Vinod R. Singhal: School of Management, Georgia Institute of Technology, Atlanta, Georgia 30332

Management Science, 1996, vol. 42, issue 3, 415-436

Abstract: This paper empirically investigates the impact of winning a quality award on the market value of firms by estimating the mean "abnormal" change in the stock prices of a sample of firms on the date when information about winning a quality award was publicly announced. We note that the abnormal returns generated by the quality award winning announcements provide a lower bound for the impact of implementing an effective quality award improvement program. Our results show that the stock market reacts positively to quality award announcements. Statistically significant mean abnormal returns on the day of the announcements ranged from a low of 0.59% to a high of 0.67% depending on the model used to generate the abnormal returns. The reaction was particularly strong for smaller firms (mean abnormal returns ranged from low of 1.16% to a high of 1.26%), and for firms that won awards from independent organizations such as Malcolm Baldrige, Philip Crosby, etc. (mean abnormal returns ranged from a low of 1.31% to a high of 1.65%). Winning a quality award also conveys information about the systematic risk of the firm. We find a statistically significant decrease in the equity and the asset betas after the quality award announcement. There is also evidence to suggest that large firms experience negative stock price performance in the second year before winning quality awards, which is followed by a year of positive performance. Small firms experience a positive stock price performance in the second year before winning quality awards but no negative performance before winning quality awards.

Keywords: total quality management; TQM; quality awards; stock market reaction; event study (search for similar items in EconPapers)
Date: 1996
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