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A Multiserver Queueing System with Impatient Customers

Nam Kyoo Boots and Henk Tijms
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Nam Kyoo Boots: Department of Econometrics, Vrije University, 1081 HV Amsterdam, The Netherlands

Management Science, 1999, vol. 45, issue 3, 444-448

Abstract: Many real-world situations involve queueing systems in which customers wait for service for a limited time only and leave the system if service has not begun within that time. This paper considers a multiserver queueing system with impatient customers, where the customers arrive according to a Poisson process and the service requirements have a general distribution. A simple and insightful solution is presented for the loss probability. The solution is exact for exponential services and is an excellent heuristic for general service times.

Keywords: M/G/c queue; impatience; loss probability; heuristic (search for similar items in EconPapers)
Date: 1999
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Handle: RePEc:inm:ormnsc:v:45:y:1999:i:3:p:444-448