Interruptive Events and Team Knowledge Acquisition

Mary E. Zellmer-Bruhn ()
Additional contact information
Mary E. Zellmer-Bruhn: Carlson School of Management, University of Minnesota, 321 19th Avenue South, Minneapolis, Minnesota 55455

Management Science, 2003, vol. 49, issue 4, 514-528

Abstract: Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I explore the relationship between interruptions and acquisition of routines---a form of knowledge---by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. I conclude with implications for research and practice.

Keywords: Team; Knowledge Management; Knowledge Acquisition; Routines; Interruptions (search for similar items in EconPapers)
Date: 2003
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (42)

Downloads: (external link)
http://dx.doi.org/10.1287/mnsc.49.4.514.14423 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:inm:ormnsc:v:49:y:2003:i:4:p:514-528

Access Statistics for this article

More articles in Management Science from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().