Simulation as an Aid to Staffing a Customer Service Function

Richard F. Hespos
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Richard F. Hespos: McKinsey & Company, Inc., New York, New York

Management Science, 1963, vol. MT-3, issue 2, 160-166

Abstract: This paper describes the use of simulation to solve a variation of the repairman problem too complex to be handled by analytical means. It describes the operation of a model simulating a service activity and the use of the model to provide data for management decisions. "Management Technology", ISSN 0542-4917, was published as a separate journal from 1960 to 1964. In 1965 it was merged into Management Science.

Date: 1963
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Persistent link: https://EconPapers.repec.org/RePEc:inm:ormnsc:v:mt-3:y:1963:i:2:p:160-166

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