OM Forum—The Service and Information Economy: Research Opportunities

Uday Karmarkar ()
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Uday Karmarkar: UCLA Anderson School of Management, University of California, Los Angeles, Los Angeles, California 90095

Manufacturing & Service Operations Management, 2015, vol. 17, issue 2, 136-141

Abstract: The U.S. economy is already dominated by service and information-intensive industries in terms of both gross national product and jobs, and these trends are visible in all major world economies. These economic shifts are driven by productivity changes, which today often depend on new information and communication technologies. These changes can be thought of as service industrialization, which underlies productivity improvements. Industrialization is, in turn, closely related to the design and operation of service processes at the level of firms and sectors. Some of the implications for process economics, operations strategy, and process management are outlined, and the opportunities for research in operations and technology management related to these trends are discussed.

Keywords: service economy; information economy; research; service industrialization (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:inm:ormsom:v:17:y:2015:i:2:p:136-141

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