Manufacturing & Service Operations Management

2011 - 2024

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Volume 26, issue 6, 2024

Incentivizing Healthy Food Choices Using Add-On Bundling: A Field Experiment pp. 1981-2014

Nymisha Bandi, Maxime C. Cohen and Saibal Ray

Advising Entrepreneurs: Optimal Recommendation of Alternatives pp. 2015-2029

Zeya Wang, Morvarid Rahmani and Karthik Ramachandran

Supplying Cash-Constrained Retailers: Understanding Shopkeeper Behavior at the Bottom of the Pyramid pp. 2030-2049

Sebastián Villa, Rafael Escamilla and Jan C. Fransoo

Information Dependency in Mitigating Disruption Cascades pp. 2050-2066

Nitin Bakshi and Shyam Mohan

Pride or Guilt? Impacts of Consumers’ Socially Influenced Recycling Behaviors on Closed-Loop Supply Chains pp. 2067-2084

Wenjie Huang, Jason Nguyen, Chung-Li Tseng, Wenlin Chen and Samuel N. Kirshner

Strategic Cross-Subsidization in Healthcare Capitation Programs: Evidence from Medicare Advantage pp. 2085-2101

Zhaowei She, Turgay Ayer, Bilal Gokpinar and Danny R. Hughes

Workforce Configuration in Charity Settings: A Forward-Looking Approach pp. 2102-2120

Chao Wu, Mahyar Eftekhar and Joline Uichanco

Adaptive Two-Stage Stochastic Programming with an Analysis on Capacity Expansion Planning Problem pp. 2121-2141

Beste Basciftci, Shabbir Ahmed and Nagi Gebraeel

The Impact of the Opportunity Zone Program on Residential Real Estate pp. 2142-2159

Ron Bekkerman, Maxime C. Cohen, Xiaoyan Liu, John Maiden and Dmitry Mitrofanov

Innovative Business Models in Ocean-Bound Plastic Recycling pp. 2160-2178

Opher Baron, Gonzalo Romero, Zhuoluo Zhang and Sean X. Zhou

Can a Supplier’s Yield Risk Be Truthfully Communicated via Cheap Talk? pp. 2179-2193

Tao Lu

Conditional Lead-Time Flexibility in an Assemble-to-Order System pp. 2194-2211

Yi Yu, Tianhu Deng and Jing-Sheng Song

Full Quantity or Full Credit? Choosing the Right Buyback Policy for a Behavioral Retailer pp. 2212-2230

Yinghao Zhang, Peiwen Yu and Tianjun Feng

Note on Optimal Procurement Mechanisms for Assembly pp. 2231-2236

Xi Shan, Lixin Ye and Chenglin Zhang

Social Learning and Content Quality Under Polarization pp. 2237-2255

Bharadwaj Kadiyala and Dongwook Shin

Competition in Optimal Stopping: Behavioral Insights pp. 2256-2273

Ignacio Rios and Pramit Ghosh

Optimal Salesforce Compensation with General Demand and Operational Considerations pp. 2274-2283

Haotian Song, Guoming Lai and Wenqiang Xiao

Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness pp. 2284-2304

Hummy Song, Mor Armony and Guillaume Roels

Demand Equilibria in Spatial Service Systems pp. 2305-2321

John Gunnar Carlsson, Xiaoshan Peng and Ilya O. Ryzhov

Stochastic Resource Allocation Problems: Minmax and Maxmin Solutions pp. 2322-2335

Anh Ninh and Zuo-Jun Max Shen

Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making pp. 2336-2350

Lisanne van Rijn, Harwin de Vries and Luk N. Van Wassenhove

Volume 26, issue 5, 2024

MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge pp. 1587-1604

Tugce Martagan, Marc Baaijens, Coen Dirckx, James Holman, Robert Meyer, Oscar Repping and Bram van Ravenstein

OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management pp. 1605-1621

Andrew M. Davis, Shawn Mankad, Charles J. Corbett and Elena Katok

No Panic in Pandemic: The Impact of Individual Choice on Public Health Policy pp. 1622-1638

Miao Bai, Ying Cui, Guangwen Kong and Anthony Zhenhuan Zhang

Physician Adoption of AI Assistant pp. 1639-1655

Ting Hou, Meng Li, Yinliang (Ricky) Tan and Huazhong Zhao

Adaptive Seamless Dose-Finding Trials pp. 1656-1673

Ningyuan Chen and Amin Khademi

Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times pp. 1674-1691

Zhenghua Long, Tolga Tezcan and Jiheng Zhang

How to Conclude a Suspended Sports League? pp. 1692-1711

Ali Hassanzadeh, Mojtaba Hosseini and John G. Turner

Direct Trade Sourcing Strategies for Specialty Coffee pp. 1712-1729

Scott Webster, Burak Kazaz and Shahryar Gheibi

Renewable, Flexible, and Storage Capacities: Friends or Foes? pp. 1730-1749

Xiaoshan Peng, Owen Q. Wu and Gilvan C. Souza

From Curtailed Renewable Energy to Green Hydrogen: Infrastructure Planning for Hydrogen Fuel-Cell Vehicles pp. 1750-1767

Long He, Nan Ke, Ruijiu Mao, Wei Qi and Hongcai Zhang

Workforce Scheduling with Heterogeneous Time Preferences: Effective Wages and Workers’ Supply pp. 1768-1786

Omar Besbes, Vineet Goyal, Garud Iyengar and Raghav Singal

Commitment on Volunteer Crowdsourcing Platforms: Implications for Growth and Engagement pp. 1787-1805

Irene Lo, Vahideh Manshadi, Scott Rodilitz and Ali Shameli

Dual Value of Delayed Incentives: An Empirical Investigation of Gift Card Promotions pp. 1806-1825

Bharadwaj Kadiyala, Özalp Özer and A. Serdar Şimşek

Promotional Inventory Displays: An Empirical Analysis Using IoT Data pp. 1826-1841

Jacob Z. Zeng, Ashish Agarwal and Ioannis Stamatopoulos

Capacity Allocation and Scheduling in Two-Stage Service Systems with Multiclass Customers pp. 1842-1859

Zhiheng Zhong, Ping Cao, Junfei Huang and Sean X. Zhou

Dealership or Marketplace with Fulfillment Services: A Dynamic Comparison pp. 1860-1877

Guokai Li, Ningyuan Chen, Guillermo Gallego, Pin Gao and Steven Kou

Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money? pp. 1878-1896

Freddy Lim, So Yeon Chun and Ville Satopää

Fairness Regulation of Prices in Competitive Markets pp. 1897-1917

Zongsen Yang, Xingyu Fu, Pin Gao and Ying-Ju Chen

Disclosing Delivery Performance Information When Consumers Are Sensitive to Promised Delivery Time, Delivery Reliability, and Price pp. 1918-1924

Mingming Leng, Rafael Becerril-Arreola, Mahmut Parlar and Mark Ferguson

Optimal Policies and Heuristics to Match Supply with Demand for Online Retailing pp. 1925-1944

Qiyuan Deng, Xiaobo Li, Yun Fong Lim and Fang Liu

Shared-Ride Efficiency of Ride-Hailing Platforms pp. 1945-1961

Terry A. Taylor

Distributionally Robust Newsvendor Under Stochastic Dominance with a Feature-Based Application pp. 1962-1977

Mingyang Fu, Xiaobo Li and Lianmin Zhang

Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations pp. 1978-1979

Jan C. Fransoo and Dorothee Honhon

Volume 26, issue 4, 2024

Introduction: Frontiers in Operations pp. 1189-1189

Georgia Perakis

Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload? pp. 1190-1210

Umit Celik, Sandeep Rath, Saravanan Kesavan and Bradley R. Staats

Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation pp. 1211-1228

Manlu Chen, Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit B. Yom-Tov and Nadir Arber

Frontiers in Operations: Equitable Data-Driven Facility Location and Resource Allocation to Fight the Opioid Epidemic pp. 1229-1244

Joyce Luo and Bartolomeo Stellato

Frontiers in Operations: The Confidence Trap in Operations Management Practices: Anatomy of Man-Made Disasters pp. 1245-1268

Akhil Bhardwaj and Henk Akkermans

Frontiers in Operations: Battery as a Service: Flexible Electric Vehicle Battery Leasing pp. 1269-1285

Lingling Shi and Bin Hu

Frontiers in Operations: News Event-Driven Forecasting of Commodity Prices pp. 1286-1305

Sunandan Chakraborty, Srikanth Jagabathula, Lakshminarayanan Subramanian and Ashwin Venkataraman

Frontiers in Operations: Employees vs. Contractors: An Operational Perspective pp. 1306-1322

Ilan Lobel, Sébastien Martin and Haotian Song

Frontiers in Operations: Valuing Nursing Productivity in Emergency Departments pp. 1323-1337

Hao Ding, Sokol Tushe, Diwas Singh Kc and Donald K. K. Lee

Frontiers in Operations: Optimal Genetic Testing of Families pp. 1338-1357

Daniel Adelman and Kanix Wang

RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge pp. 1358-1371

Xiaolong Guo, Yugang Yu, Gad Allon, Meiyan Wang and Zhentai Zhang

Should Only Popular Products Be Stocked? Warehouse Assortment Selection for E-Commerce Companies pp. 1372-1386

Xiaobo Li, Hongyuan Lin and Fang Liu

Supply Chain Contracts in the Small Data Regime pp. 1387-1401

Xuejun Zhao, William B. Haskell and Guodong Yu

Robust Drone Delivery with Weather Information pp. 1402-1421

Chun Cheng, Yossiri Adulyasak and Louis-Martin Rousseau

Service Quality Implications of Long Periods of Consecutive Working Days: An Empirical Study of Neonatal Intensive Care Nursing Teams pp. 1422-1434

Felix Miedaner, Ludwig Kuntz, Kerstin Eilermann, Bernhard Roth and Stefan Scholtes

Allocation of Funds in Bilevel Subsidy Welfare Programs pp. 1435-1453

Wei Wei, Priyank Arora and Senay Solak

Product Service Outsourcing: Impact of Environment Uncertainty and Partial Observability pp. 1454-1471

Yimin Wang, Mei Li, Ning Ma and Heng Zhang

Technology-Enabled Agent Choice and Uptake of Social Assistance Programs: Evidence from India’s Food Security Program pp. 1472-1488

Rakesh Allu, Maya Ganesh, Sarang Deo and Sripad K. Devalkar

Corporate Governance and Related Party Transactions in Global Supply Chains pp. 1489-1507

Seungrae Lee, Michael K. Lim, Seung Jae Park and Sridhar Seshadri

Allocating Inventory Risk in Retail Supply Chains: Risk Aversion, Information Asymmetry, and Outside Opportunity pp. 1508-1525

Chengfan Hou and Mengshi Lu

The Effects of Selling Formats and Upstream Competition on Product Pricing and Quality Design pp. 1526-1541

Lu Hsiao, Xin Ma and Ying-Ju Chen

Does Volunteering Crowd Out Donations? Evidence from Online Experiments pp. 1542-1566

Chao Wu and Mahyar Eftekhar

Wasserstein Robust Classification with Fairness Constraints pp. 1567-1585

Yijie Wang, Viet Anh Nguyen and Grani A. Hanasusanto

Volume 26, issue 3, 2024

Recharging Retail: Estimating Consumer Demand Spillovers from Electric Vehicle Charging Stations pp. 797-813

Yash Babar and Gordon Burtch

Collaborative Vehicle-to-Grid Operations in Frequency Regulation Markets pp. 814-833

Ho-Yin Mak and Runyu Tang

Aggregating Distributed Energy Resources: Efficiency and Market Power pp. 834-852

Zuguang Gao, Khaled Alshehri and John Birge

Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times pp. 853-872

Yanlu Zhao, Felix Papier and Chung-Piaw Teo

Toward Advancing Women’s Health in Least Developed Countries: Evaluating Contraceptive Distribution Models in Senegal pp. 873-892

Amir Karimi, Anant Mishra, Karthik V. Natarajan and Kingshuk K. Sinha

Elective Surgery Sequencing and Scheduling Under Uncertainty pp. 893-910

Xiaojin Fu, Jin Qi, Chen Yang and Han Ye

Evaluation of a Split Flow Model for the Emergency Department pp. 911-930

Juan Camilo David Gomez, Amy L. Cochran, Brian W. Patterson and Gabriel Zayas-Cabán

Inventory Management with Advance Booking Information: The Case of Surgical Supplies and Elective Surgeries pp. 931-951

Jacky Chan, Berk Görgülü and Vahid Sarhangian

Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model pp. 952-971

Xiaoqiang Cai, Daniel Zhuoyu Long, Gen Yu and Lianmin Zhang

Design of Patient Visit Itineraries in Tandem Systems pp. 972-991

Nan Liu, Guohua Wan and Shan Wang

Minimax Regret Robust Screening with Moment Information pp. 992-1012

Shixin Wang, Shaoxuan Liu and Jiawei Zhang

When Yield Is Not the Only Supply Uncertainty: Newsvendor Model of a Trade Agent pp. 1013-1027

Özden Engin Çakıcı and Itir Karaesmen

Optimal Consolidation of Polling Locations pp. 1028-1042

Adam P. Schmidt, Duncan Buell and Laura A. Albert

Fixed Point Label Attribution for Real-Time Bidding pp. 1043-1061

Martin Bompaire, Antoine Désir and Benjamin Heymann

Content Promotion for Online Content Platforms with the Diffusion Effect pp. 1062-1081

Yunduan Lin, Mengxin Wang, Heng Zhang, Renyu Zhang and Zuo-Jun Max Shen

Anticipated Wait and Its Effects on Consumer Choice, Pricing, and Assortment Management pp. 1082-1101

Ruxian Wang, Chenxu Ke and Zifeng Zhao

Fixing Inventory Inaccuracies at Scale pp. 1102-1118

Vivek F. Farias, Andrew A. Li and Tianyi Peng

Retail Category Management with Slotting Fees pp. 1119-1136

Yasin Alan, Mümin Kurtuluş and Alper Nakkas

Condition-Based Production for Stochastically Deteriorating Systems: Optimal Policies and Learning pp. 1137-1156

Collin Drent, Melvin Drent and Joachim Arts

Feature-Based Inventory Control with Censored Demand pp. 1157-1172

Jingying Ding, Woonghee Tim Huh and Ying Rong

Volume 26, issue 2, 2024

In Memoriam: Lee Schwarz, 1941–2023 pp. 407-408

Suresh Chand, Maqbool Dada, Vinayak Deshpande, Stephen Graves, Ranganath Nuggehalli and Nicholas Petruzzi

OM Forum—The Operations of Well-Being: An Operational Take on Happiness, Equity, and Sustainability pp. 409-430

Charles J. Corbett

Fast or Slow? Competing on Publication Frequency pp. 431-446

Lin Chen and Guillaume Roels

Shortening Emergency Medical Response Time with Joint Operations of Uncrewed Aerial Vehicles with Ambulances pp. 447-464

Xiaoquan Gao, Nan Kong and Paul Griffin

What Causes Delays in Admission to Rehabilitation Care? A Structural Estimation Approach pp. 465-484

Jing Dong, Berk Görgülü and Vahid Sarhangian

A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem pp. 485-499

Lizeth C. Riascos-Álvarez, Merve Bodur and Dionne M. Aleman

Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets pp. 500-518

Guodong Lyu, Wang Chi Cheung, Chung-Piaw Teo and Hai Wang

Should Gig Platforms Decentralize Dispute Resolution? pp. 519-536

Wee Kiat Lee and Yao Cui

Popularity Bias in Online Dating Platforms: Theory and Empirical Evidence pp. 537-553

Musa Eren Celdir, Soo-Haeng Cho and Elina H. Hwang

Multiproduct Dynamic Pricing with Limited Inventories Under a Cascade Click Model pp. 554-572

Sajjad Najafi, Izak Duenyas, Stefanus Jasin and Joline Uichanco

Inventory Productivity and Stock Returns in Manufacturing Networks pp. 573-593

Deepak Agrawal and Nikolay Osadchiy

Private vs. Pooled Transportation: Customer Preference and Design of Green Transport Policy pp. 594-611

Kashish Arora, Fanyin Zheng and Karan Girotra

Waste Not Want Not? The Environmental Implications of Quick Response and Upcycling pp. 612-631

Xiaoyang Long and Luyi Gui

The Effect of Probabilistic Selling on Channel Dynamics in Supply Chains pp. 632-645

Scott Fay and Shahryar Gheibi

Supply Risk Mitigation in a Decentralized Supply Chain: Pricing Postponement or Payment Postponement? pp. 646-663

Xin Geng, Xiaomeng Guo, Guang Xiao and Nan Yang

Agricultural Supply Chains in Emerging Markets: Competition and Cooperation Under Correlated Yields pp. 664-680

Jian Li, Panos Kouvelis and Maqbool Dada

Optimal Intraproject Learning pp. 681-700

Huan Cao, Nicholas G. Hall, Guohua Wan and Wenhui Zhao

Product Development in Crowdfunding: Theoretical and Empirical Analysis pp. 701-721

Sıdıka Tunç Candoğan, Philipp B. Cornelius, Bilal Gokpinar, Ersin Körpeoğlu and Christopher S. Tang

Reliable Frequency Regulation Through Vehicle-to-Grid: Encoding Legislation with Robust Constraints pp. 722-738

Dirk Lauinger, François Vuille and Daniel Kuhn

To Earmark or to Nonearmark? The Role of Control, Transparency, and Warm-Glow pp. 739-757

Özalp Özer, Gloria Urrea and Sebastián Villa

Online Learning for Dual-Index Policies in Dual-Sourcing Systems pp. 758-774

Jingwen Tang, Boxiao Chen and Cong Shi

Paid Priority in Service Systems: Theory and Experiments pp. 775-795

Andrew E. Frazelle and Elena Katok

Volume 26, issue 1, 2024

Introduction to Special Section on Data-Driven Research Challenge pp. 1-1

Gad Allon

JD.com: Transaction-Level Data for the 2020 MSOM Data Driven Research Challenge pp. 2-10

Max Shen, Christopher S. Tang, Di Wu, Rong Yuan and Wei Zhou

Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items pp. 11-27

Jean Pauphilet

Intertemporal Pricing via Nonparametric Estimation: Integrating Reference Effects and Consumer Heterogeneity pp. 28-46

Hansheng Jiang, Junyu Cao and Zuo-Jun Max Shen

Managing the Personalized Order-Holding Problem in Online Retailing pp. 47-65

Shouchang Chen, Zhenzhen Yan and Yun Fong Lim

OM Forum—In-Person or Virtual? What Will Operations Management/Research Conferences Look Like? pp. 66-79

Antonio Cavallin Toscani, Atalay Atasu, Luk N. Van Wassenhove and Andrea Vinelli

Interpretable Policies and the Price of Interpretability in Hypertension Treatment Planning pp. 80-94

Gian-Gabriel P. Garcia, Lauren N. Steimle, Wesley J. Marrero and Jeremy B. Sussman

Disease Bundling or Specimen Bundling? Cost- and Capacity-Efficient Strategies for Multidisease Testing with Genetic Assays pp. 95-116

Douglas R. Bish, Ebru K. Bish and Hussein El Hajj

Admission Control Bias and Path-Dependent Feedback Under Diagnosis Uncertainty pp. 117-136

Song-Hee Kim and Jordan Tong

Data-Driven Allocation of Preventive Care with Application to Diabetes Mellitus Type II pp. 137-153

Mathias Kraus, Stefan Feuerriegel and Maytal Saar-Tsechansky

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments pp. 154-166

Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh

A Contextual Ranking and Selection Method for Personalized Medicine pp. 167-181

Jianzhong Du, Siyang Gao and Chun-Hung Chen

Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover pp. 182-196

Kevin Mayo, Eric Webb, George Ball and Kurt Bretthauer

Distributional Robustness and Inequity Mitigation in Disaster Preparedness of Humanitarian Operations pp. 197-214

Hongming Li, Erick Delage, Ning Zhu, Michael Pinedo and Shoufeng Ma

Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model pp. 215-232

Stefanus Jasin, Chengyi Lyu, Sajjad Najafi and Huanan Zhang

Sooner or Later? Promising Delivery Speed in Online Retail pp. 233-251

Ruomeng Cui, Zhikun Lu, Tianshu Sun and Joseph M. Golden

Performance Guarantees for Network Revenue Management with Flexible Products pp. 252-270

Wenchang Zhu and Huseyin Topaloglu

The Strategic Role of Supplier Learning pp. 271-290

Long Gao, Mohammad Ebrahim Nikoofal and Wei Zhang

The Driver-Aide Problem: Coordinated Logistics for Last-Mile Delivery pp. 291-311

S. Raghavan and Rui Zhang

Quick Response Under Strategic Manufacturer pp. 312-329

Jiguang Chen, Qiying Hu, Duo Shi and Fuqiang Zhang

Selecting Cover Images for Restaurant Reviews: AI vs. Wisdom of the Crowd pp. 330-349

Warut Khern-am-nuai, Hyunji So, Maxime C. Cohen and Yossiri Adulyasak

Dynamic Pricing and Capacity Optimization in Railways pp. 350-369

Chandrasekhar Manchiraju, Milind Dawande, Ganesh Janakiraman and Arvind Raghunathan

Is Full Price the Full Story When Consumers Have Time and Budget Constraints? pp. 370-388

Simin Li, Martin A. Lariviere and Achal Bassamboo

Strategic Heterogeneous Customers in a Transportation Station: Information and Pricing pp. 389-406

Athanasia Manou, Pelin G. Canbolat and Fikri Karaesmen