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Manufacturing & Service Operations Management

1999 - 2017

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Volume 19, issue 1, 2017

Would You Like to Upgrade to a Premium Room? Evaluating the Benefit of Offering Standby Upgrades pp. 1-18 Downloads
Övünç Yılmaz, Pelin Pekgün and Mark Ferguson
Team Familiarity and Productivity in Cardiac Surgery Operations: The Effect of Dispersion, Bottlenecks, and Task Complexity pp. 19-35 Downloads
Emmanouil Avgerinos and Bilal Gokpinar
Measuring the Bullwhip Effect: Discrepancy and Alignment Between Information and Material Flows pp. 36-51 Downloads
Li Chen, Wei Luo and Kevin Shang
Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis pp. 52-71 Downloads
Opher Baron, Oded Berman, Dmitry Krass and Jianfu Wang
Leader-Based Collective Bargaining: Cooperation Mechanism and Incentive Analysis pp. 72-83 Downloads
Vernon N. Hsu, Guoming Lai, Baozhuang Niu and Wenqiang Xiao
Online and Offline Information for Omnichannel Retailing pp. 84-98 Downloads
Fei Gao and Xuanming Su
Imaging Room and Beyond: The Underlying Economics Behind Physicians’ Test-Ordering Behavior in Outpatient Services pp. 99-113 Downloads
Tinglong Dai, Mustafa Akan and Sridhar Tayur
Understanding How Generation Flexibility and Renewable Energy Affect Power Market Competition pp. 114-131 Downloads
Majid Al-Gwaiz, Xiuli Chao and Owen Wu
Open or Closed? Technology Sharing, Supplier Investment, and Competition pp. 132-149 Downloads
Bin Hu, Ming Hu and Yi Yang
How Do Contract Parameters Influence the Economics of Vehicle-to-Grid? pp. 150-164 Downloads
Gerald Broneske and David Wozabal

Volume 18, issue 4, 2016

The Impact of Supplier Inventory Service Level on Retailer Demand pp. 461-474 Downloads
Nathan Craig, Nicole DeHoratius and Ananth Raman
Extracting Maximum Value from Consumer Returns: Allocating Between Remarketing and Refurbishing for Warranty Claims pp. 475-492 Downloads
Çerağ Pinçe, Mark Ferguson and Beril Toktay
Postponable Acceptance and Assignment: A Stochastic Dynamic Programming Approach pp. 493-508 Downloads
Keumseok Kang, J. George Shanthikumar and Kemal Altinkemer
Supply Chain Planning for Random Demand Surges: Reactive Capacity and Safety Stock pp. 509-524 Downloads
Lu Huang, Jing-Sheng Song and Jordan Tong
Does Quality Knowledge Spillover at Shared Suppliers? An Empirical Investigation pp. 525-544 Downloads
Suresh Muthulingam and Anupam Agrawal
Multitasking, Multiarmed Bandits, and the Italian Judiciary pp. 545-558 Downloads
Robert L. Bray, Decio Coviello, Andrea Ichino and Nicola Persico
The Time–Money Trade-Off for Entrepreneurs: When to Hire the First Employee? pp. 559-569 Downloads
Onesun Steve Yoo, Guillaume Roels and Charles J. Corbett
Capacitated Multiechelon Inventory Systems: Policies and Bounds pp. 570-584 Downloads
Woonghee Tim Huh, Ganesh Janakiraman and Mahesh Nagarajan
How Do Customers Respond to Increased Service Quality Competition? pp. 585-607 Downloads
Ryan W. Buell, Dennis Campbell and Frances X. Frei

Volume 18, issue 3, 2016

OM Forum—Supply Chain Contracting: Doughnuts to Bubbles pp. 309-313 Downloads
Martin A. Lariviere
Using Future Information to Reduce Waiting Times in the Emergency Department via Diversion pp. 314-331 Downloads
Kuang Xu and Carri W. Chan
Contracting for On-Time Delivery in the U.S. Influenza Vaccine Supply Chain pp. 332-346 Downloads
Tinglong Dai, Soo-Haeng Cho and Fuqiang Zhang
The Vehicle Mix Decision in Emergency Medical Service Systems pp. 347-360 Downloads
Kenneth C. Chong, Shane G. Henderson and Mark E. Lewis
Optimal Time Allocation for Process Improvement for Growth-Focused Entrepreneurs pp. 361-375 Downloads
Onesun Steve Yoo, Charles J. Corbett and Guillaume Roels
Counteracting Strategic Purchase Deferrals: The Impact of Online Retailers’ Return Policy Decisions pp. 376-392 Downloads
Mehmet Sekip Altug and Tolga Aydinliyim
Incentive-Driven Information Dissemination in Two-Tier Supply Chains pp. 393-413 Downloads
Li Jiang and Zhongyuan Hao
Allocating Emissions Among Co-Products: Implications for Procurement and Climate Policy pp. 414-428 Downloads
Nur Sunar and Erica Plambeck
Managing Rentals with Usage-Based Loss pp. 429-444 Downloads
Vincent W. Slaugh, Bahar Biller and Sridhar R. Tayur
Strategic Safety-Stock Placement in Supply Chains with Capacity Constraints pp. 445-460 Downloads
Stephen C. Graves and Tor Schoenmeyr

Volume 18, issue 2, 2016

OM Forum—Making OM Research More Relevant: “Why?” and “How?” pp. 178-183 Downloads
Christopher S. Tang
Supplier Evasion of a Buyer’s Audit: Implications for Motivating Supplier Social and Environmental Responsibility pp. 184-197 Downloads
Erica L. Plambeck and Terry A. Taylor
Do High and Low Inventory Turnover Retailers Respond Differently to Demand Shocks? pp. 198-215 Downloads
Saravanan Kesavan, Tarun Kushwaha and Vishal Gaur
The Limits of Planned Obsolescence for Conspicuous Durable Goods pp. 216-226 Downloads
Vishal V. Agrawal, Stylianos Kavadias and L. Beril Toktay
A Modeling Framework for Control of Preventive Services pp. 227-244 Downloads
E. Lerzan Örmeci, Evrim Didem Güneş and Derya Kunduzcu
A Scenario-Based Approach for Operating Theater Scheduling Under Uncertainty pp. 245-261 Downloads
Nickolas K. Freeman, Sharif H. Melouk and John Mittenthal
Coil Batching to Improve Productivity and Energy Utilization in Steel Production pp. 262-279 Downloads
Lixin Tang, Ying Meng, Zhi-Long Chen and Jiyin Liu
Quality in Supply Chain Encroachment pp. 280-298 Downloads
Albert Ha, Xiaoyang Long and Javad Nasiry
MSOM Society Student Paper Competition: Abstracts of 2015 Winners pp. 299-302 Downloads
Ashish Kabra, Daniela Saban, Fei Gao, Tugçe Martagan, Hummy Song and Safak Yücel

Volume 18, issue 1, 2016

Introduction to the Special Issue on Practice-Focused Research pp. 1-4 Downloads
Jérémie Gallien and Alan Scheller-Wolf
OM Forum—Practice-Based Research in Operations Management: What It Is, Why Do It, Related Challenges, and How to Overcome Them pp. 5-14 Downloads
Jérémie Gallien, Stephen C. Graves and Alan Scheller-Wolf
Optimization in Online Content Recommendation Services: Beyond Click-Through Rates pp. 15-33 Downloads
Omar Besbes, Yonatan Gur and Assaf Zeevi
Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment pp. 34-50 Downloads
German F. Retana, Chris Forman and D. J. Wu
Pricing Personalized Bundles: A New Approach and An Empirical Study pp. 51-68 Downloads
Zhengliang Xue, Zizhuo Wang and Markus Ettl
Analytics for an Online Retailer: Demand Forecasting and Price Optimization pp. 69-88 Downloads
Kris Johnson Ferreira, Bin Hong Alex Lee and David Simchi-Levi
Improving Store Liquidation pp. 89-103 Downloads
Nathan C. Craig and Ananth Raman
Stockout-Based Substitution and Inventory Planning in Textbook Retailing pp. 104-121 Downloads
Joonkyum Lee, Vishal Gaur, Suresh Muthulingam and Gary F. Swisher
Setting Planned Leadtimes in Customer-Order-Driven Assembly Systems pp. 122-140 Downloads
Zümbül Atan, Ton de Kok, Nico P. Dellaert, Richard van Boxel and Fred Janssen
Accurate Emergency Department Wait Time Prediction pp. 141-156 Downloads
Erjie Ang, Sara Kwasnick, Mohsen Bayati, Erica L. Plambeck and Michael Aratow
Optimization and Simulation of Orthopedic Spine Surgery Cases at Mayo Clinic pp. 157-175 Downloads
Asli Ozen, Yariv Marmor, Thomas Rohleder, Hari Balasubramanian, Jeanne Huddleston and Paul Huddleston

Volume 17, issue 4, 2015

2015 M&SOM Best Paper Award pp. 427-427 Downloads
Jan A. Van Mieghem
Pricing and Production Flexibility: An Empirical Analysis of the U.S. Automotive Industry pp. 428-444 Downloads
Antonio Moreno and Christian Terwiesch
Reliable Facility Location Design Under Uncertain Correlated Disruptions pp. 445-455 Downloads
Mengshi Lu, Lun Ran and Zuo-Jun Max Shen
Newsvendor Selling to Loss-Averse Consumers with Stochastic Reference Points pp. 456-469 Downloads
Opher Baron, Ming Hu, Sami Najafi-Asadolahi and Qu Qian
Joint Selling of Complementary Components Under Brand and Retail Competition pp. 470-479 Downloads
Yuhong He and Shuya Yin
Capacity Investment in Renewable Energy Technology with Supply Intermittency: Data Granularity Matters! pp. 480-494 Downloads
Shanshan Hu, Gilvan C. Souza, Mark E. Ferguson and Wenbin Wang
Sales Force Behavior, Pricing Information, and Pricing Decisions pp. 495-510 Downloads
Wedad Elmaghraby, Wolfgang Jank, Shu Zhang and Itir Z. Karaesmen
PBM Competition in Pharmaceutical Supply Chain: Formulary Design and Drug Pricing pp. 511-526 Downloads
Panos Kouvelis, Yixuan Xiao and Nan Yang
Consignment Contracts with Revenue Sharing for a Capacitated Retailer and Multiple Manufacturers pp. 527-537 Downloads
Yun Fong Lim, Yunzeng Wang and Yue Wu
Dynamic Assortment Customization with Limited Inventories pp. 538-553 Downloads
Fernando Bernstein, A. Gürhan Kök and Lei Xie
The Price of Nonabandonment: HIV in Resource-Limited Settings pp. 554-570 Downloads
Amin Khademi, Denis R. Saure, Andrew J. Schaefer, Ronald S. Braithwaite and Mark S. Roberts
Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling pp. 571-588 Downloads
Noah Gans, Haipeng Shen, Yong-Pin Zhou, Nikolay Korolev, Alan McCord and Herbert Ristock
Multicommodity Production Planning: Qualitative Analysis and Applications pp. 589-607 Downloads
Iara Ciurria-Infosino, Daniel Granot, Frieda Granot and Arthur F. Veinott
Optimal Vascular Access Choice for Patients on Hemodialysis pp. 608-619 Downloads
M. Reza Skandari, Steven M. Shechter and Nadia Zalunardo

Volume 17, issue 3, 2015

Combating Strategic Counterfeiters in Licit and Illicit Supply Chains pp. 273-289 Downloads
Soo-Haeng Cho, Xin Fang and Sridhar Tayur
Incentive Contracts in Serial Stochastic Projects pp. 290-301 Downloads
Tony Chen, Ted Klastorin and Michael R. Wagner
Merchant Commodity Storage and Term-Structure Model Error pp. 302-320 Downloads
Nicola Secomandi, Guoming Lai, François Margot, Alan Scheller-Wolf and Duane J. Seppi
Dynamic Pricing and Inventory Management Under Fluctuating Procurement Costs pp. 321-334 Downloads
Guang Xiao, Nan Yang and Renyu Zhang
Demand Estimation from Censored Observations with Inventory Record Inaccuracy pp. 335-349 Downloads
Adam J. Mersereau
Does Organizational Forgetting Affect Vendor Quality Performance? An Empirical Investigation pp. 350-367 Downloads
Anupam Agrawal and Suresh Muthulingam
An Information Stock Model of Customer Behavior in Multichannel Customer Support Services pp. 368-383 Downloads
Kinshuk Jerath, Anuj Kumar and Serguei Netessine
Manufacturing Capacity Decisions with Demand Uncertainty and Tax Cross-Crediting pp. 384-398 Downloads
Wenqiang Xiao, Vernon N. Hsu and Qiaohai (Joice) Hu
Price Commitments with Strategic Consumers: Why It Can Be Optimal to Discount More Frequently … Than Optimal pp. 399-410 Downloads
Gérard P. Cachon and Pnina Feldman
Wine Futures and Advance Selling Under Quality Uncertainty pp. 411-426 Downloads
Tim Noparumpa, Burak Kazaz and Scott Webster

Volume 17, issue 2, 2015

Demand Uncertainty and the Bayesian Effect in Markdown Pricing with Strategic Customers pp. 66-77 Downloads
Seungjin Whang
OM Forum—The Service and Information Economy: Research Opportunities pp. 136-141 Downloads
Uday Karmarkar
Inventory Control in a Spare Parts Distribution System with Emergency Stocks and Pipeline Information pp. 142-156 Downloads
Christian Howard, Johan Marklund, Tarkan Tan and Ingrid Reijnen
Managing Hospital Inpatient Bed Capacity Through Partitioning Care into Focused Wings pp. 157-176 Downloads
Thomas J. Best, Burhaneddin Sandıkçı, Donald D. Eisenstein and David O. Meltzer
Dynamic Knowledge Transfer and Knowledge Development for Product and Process Design Teams pp. 177-190 Downloads
Gülru F. Özkan-Seely, Cheryl Gaimon and Stylianos Kavadias
Optimal Decentralization of Early Infant Diagnosis of HIV in Resource-Limited Settings pp. 191-207 Downloads
Sarang Deo and Milind Sohoni
Production Smoothing and the Bullwhip Effect pp. 208-220 Downloads
Robert L. Bray and Haim Mendelson
Hedging Commodity Procurement in a Bilateral Supply Chain pp. 221-235 Downloads
Danko Turcic, Panos Kouvelis and Ehsan Bolandifar
Priority Allocation in a Rental Model with Decreasing Demand pp. 236-248 Downloads
Apurva Jain, Kamran Moinzadeh and Aussadavut Dumrongsiri
Bundled Procurement for Technology Acquisition and Future Competition pp. 249-261 Downloads
Leon Yang Chu and Yunzeng Wang
MSOM Society Student Paper Competition: Abstracts of 2014 Winners pp. 262-264 Downloads
Yonatan Gur, Jónas Oddur Jónasson, Antoine Désir, Karthik Murali, Yaron Shaposhnik and Linwei Xin
Call for Papers—Special Issue of Manufacturing & Service Operations Management: Innovations in Supply Chain Interfaces and Structure pp. 270-270 Downloads
Morris Cohen and Brian Tomlin
Call for Papers—Special Issue of Manufacturing & Service Operations Management: Interface of Finance, Operations, and Risk Management pp. 271-271 Downloads
Volodymyr Babich and Panos Kouvelis
Call for Papers—Special Issue of Manufacturing & Service Operations Management: Value Chain Innovations in Developing Economies pp. 272-272 Downloads
Hau Lee

Volume 17, issue 1, 2015

The Past, Present, and Future of Manufacturing & Service Operations Management pp. 1-3 Downloads
Christopher S. Tang
OM Forum—Operations and Finance Interactions pp. 4-15 Downloads
John Birge
Collaboration and Multitasking in Networks: Architectures, Bottlenecks, and Capacity pp. 16-33 Downloads
Itai Gurvich and Jan A. Van Mieghem
Making Better Fulfillment Decisions on the Fly in an Online Retail Environment pp. 34-51 Downloads
Jason Acimovic and Stephen C. Graves
Advance Demand Information in a Multiproduct System pp. 52-65 Downloads
Fernando Bernstein and Gregory A. DeCroix
The Impact of a Target on Newsvendor Decisions pp. 78-86 Downloads
Lucy Gongtao Chen, Daniel Zhuoyu Long and Georgia Perakis
No Claim? Your Gain: Design of Residual Value Extended Warranties Under Risk Aversion and Strategic Claim Behavior pp. 87-100 Downloads
Guillermo Gallego, Ruxian Wang, Ming Hu, Julie Ward and Jose Luis Beltran
Toward Mass Adoption of Electric Vehicles: Impact of the Range and Resale Anxieties pp. 101-119 Downloads
Michael K. Lim, Ho-Yin Mak and Ying Rong
Determining Optimal Parameters for Expediting Policies pp. 120-133 Downloads
Raik Özsen and Ulrich W. Thonemann
Call for Nominations—2015 M&SOM Best Paper Award pp. 134-134 Downloads
Jan Van Meighem
Page updated 2018-12-10