Manufacturing & Service Operations Management

2011 - 2025

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Volume 25, issue 6, 2023

Introduction to the Special Section on the Interface of Operations, Finance, and Technology (OpsFinTech) pp. 1999-2001

Dan A. Iancu and S. Alex Yang

Mobile Payment Services, Government Involvement, and Mobile Network Operator Performance pp. 2002-2020

Yan Dong, Sining Song and Fan Zou

Blockchain-Enabled Deep-Tier Supply Chain Finance pp. 2021-2037

Lingxiu Dong, Yunzhe Qiu and Fasheng Xu

Dynamic Trade Finance in the Presence of Information Frictions and FinTech pp. 2038-2055

Hau Lee, Christopher Tang, S. Alex Yang and Yuxuan Zhang

The Value of Smart Contract in Trade Finance pp. 2056-2073

Xiaoyu Wang and Fasheng Xu

OM Forum—Supply Chain Finance Redefined: A Supply Chain-Centric Viewpoint of Working Capital, Hedging, and Risk Management pp. 2074-2084

Panos Kouvelis

Does Social Media Dominate Government Report Cards in Influencing Nursing Home Demand? pp. 2085-2105

Yuanchen Li, Lauren Xiaoyuan Lu and Susan Feng Lu

On the Interplay of Production Flexibility, Capital Structure, and Investment Timing pp. 2106-2121

Guoming Lai, Peter Ritchken and Qi Wu

Mind the Gap: Gender Disparity in Online Learning Platform Interactions pp. 2122-2141

Zhihan (Helen) Wang, Jun Li and Di (Andrew) Wu

Inventory Commitment and Monetary Compensation Under Competition pp. 2142-2159

Junfei Lei, Fuqiang Zhang, Renyu Zhang and Yugang Yu

Strategic Inventories in Competitive Supply Chains Under Bargaining pp. 2160-2175

Lucy Gongtao Chen, Weijia Gu and Qinshen Tang

Sustainability Implications of Supply Chain Responsiveness pp. 2176-2194

Ali Kaan Tuna and Robert Swinney

Do Noisy Customer Reviews Discourage Platform Sellers? Empirical Analysis of an Online Solar Marketplace pp. 2195-2215

Herbie Huang, Nur Sunar, Jayashankar M. Swaminathan and Rahul Roy

Maximizing the Benefits of an On-Demand Workforce: Fill Rate-Based Allocation and Coordination Mechanisms pp. 2216-2232

Tao Lu, Zhichao Zheng and Yuanguang Zhong

The Basic Core of a Parallel Machines Scheduling Game pp. 2233-2248

Tzvi Alon and Shoshana Anily

Screening in Multistage Contests pp. 2249-2267

Sina Khorasani, Lakshminarayana Nittala and Vish V. Krishnan

Buffer Times Between Scheduled Events in Resource Assignment Problem: A Conflict-Robust Perspective pp. 2268-2276

Jinjia Huang, Chung-Piaw Teo, Fan Wang and Zhou Xu

On the Distributed Energy Storage Investment and Operations pp. 2277-2297

Owen Wu, Roman Kapuscinski and Santhosh Suresh

Multi-purchase Behavior: Modeling, Estimation, and Optimization pp. 2298-2313

Theja Tulabandhula, Deeksha Sinha, Saketh Reddy Karra and Prasoon Patidar

Effect of Guided Delegation and Information Proximity on Multitier Responsible Sourcing pp. 2314-2332

Sammi Y. Tang and Jing-Sheng Song

Inventory Sharing Under Service Competition pp. 2333-2351

Xiaomeng Guo and Baojun Jiang

Truncated Balancing Policy for Perishable Inventory Management: Combating High Shortage Penalties pp. 2352-2370

Can Zhang, Turgay Ayer and Chelsea C. White

Volume 25, issue 5, 2023

Managing Customer Search: Assortment Planning for a Subscription Box Service pp. 1623-1642

Fernando Bernstein and Yuan Guo

Retail Sample Boxes: Counteracting the Adverse Effect of Accelerated Learning via Future Credit pp. 1643-1659

Alireza Yazdani, Eren B. Çil and Michael Pangburn

Sales Information Transparency and Trust in Repeated Vertical Relationships pp. 1660-1676

Noam Shamir and Yaron Yehezkel

Improving the Quality of In-Kind Donations: A Field Experiment pp. 1677-1691

Sindy De La Torre Pacheco, Mahyar Eftekhar and Chao Wu

Taming the Long Tail: The Gambler’s Fallacy in Intermittent Demand Management pp. 1692-1710

Sheng Bi, Long He and Chung Piaw Teo

Managing Operations of a Hog Farm Facing Volatile Markets: Inventory and Selling Strategies pp. 1711-1729

Panos Kouvelis, Ye Liu, Yunzhe Qiu and Danko Turcic

How Advance Sales Can Reduce Profits: When to Buy, When to Sell, and What Price to Charge pp. 1730-1747

Amihai Glazer, Refael Hassin and Irit Nowik

Assortment Optimization for a Multistage Choice Model pp. 1748-1764

Yunzong Xu and Zizhuo Wang

Offering Memories to Sell Goods? Pricing and Welfare Implications of Experiential Retail pp. 1765-1778

Nevin Mutlu, Hadi El-Amine and Ozge Sahin

Data-Driven Distributionally Robust CVaR Portfolio Optimization Under A Regime-Switching Ambiguity Set pp. 1779-1795

Chi Seng Pun, Tianyu Wang and Zhenzhen Yan

Forewarned Is Forearmed? Contingent Sourcing, Shipment Information, and Supplier Competition pp. 1796-1813

Tao Lu and Brian Tomlin

Managing Competition from Within and Outside: Using Strategic Inventory and Network Externality to Combat Copycats pp. 1814-1834

Chen Jin, Chenguang (Allen) Wu and Ying-Ju Chen

Optimal Contract Design for a National Brand Manufacturer Under Store Brand Private Information pp. 1835-1854

Xinyan Cao, Xiang Fang, Guang Xiao and Nan Yang

Cross-Licensing in a Supply Chain with Asymmetric Manufacturers pp. 1855-1872

Jingqi Wang, Tingliang Huang and Junghee Lee

Allocation of Nonprofit Funds Among Program, Fundraising, and Administration pp. 1873-1889

Telesilla O. Kotsi, Arian Aflaki, Goker Aydin and Alfonso J. Pedraza-Martinez

Ride-Hailing Networks with Strategic Drivers: The Impact of Platform Control Capabilities on Performance pp. 1890-1908

Philipp Afèche, Zhe Liu and Costis Maglaras

CEO Stock Ownership, Recall Timing, and Stock Market Penalties pp. 1909-1930

Jessica L. Darby, David J. Ketchen, George P. Ball and Ujjal Mukherjee

Product Recalls and Supply Base Innovation pp. 1931-1946

Fan Zou, Yan Dong, Sining Song and Manus Rungtusanatham

Evidence of the Unintended Labor Scheduling Implications of the Minimum Wage pp. 1947-1965

Qiuping Yu, Shawn Mankad and Masha Shunko

Optimal Electricity Imbalance Pricing for the Emerging Penetration of Renewable and Low-Cost Generators pp. 1966-1983

Yashar Ghiassi-Farrokhfal, Rodrigo Belo, Mohammad Reza Hesamzadeh and Derek Bunn

Queueing with Negative Network Effects pp. 1984-1998

Refael Hassin, Isaac Meilijson and Yael Perlman

Volume 25, issue 4, 2023

Redesigning Sample Transportation in Malawi Through Improved Data Sharing and Daily Route Optimization pp. 1209-1226

Emma Gibson, Sarang Deo, Jónas Oddur Jónasson, Mphatso Kachule and Kara Palamountain

Demand Learning and Pricing for Varying Assortments pp. 1227-1244

Kris Johnson Ferreira and Emily Mower

Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry pp. 1245-1262

Sanghoon Cho, Mark Ferguson, Pelin Pekgün and Andrew Vakhutinsky

Incentivizing Commuters to Carpool: A Large Field Experiment with Waze pp. 1263-1284

Maxime C. Cohen, Michael-David Fiszer, Avia Ratzon and Roy Sasson

Ancillary Services in Targeted Advertising: From Prediction to Prescription pp. 1285-1303

Alison Borenstein, Ankit Mangal, Georgia Perakis, Stefan Poninghaus, Divya Singhvi, Omar Skali Lami and Jiong Wei Lua

Improving Match Rates in Dating Markets Through Assortment Optimization pp. 1304-1323

Ignacio Rios, Daniela Saban and Fanyin Zheng

Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders pp. 1324-1337

Will Ma

Cloud Computing Value Chains: Research from the Operations Management Perspective pp. 1338-1356

Shi Chen, Kamran Moinzadeh, Jing-Sheng Song and Yuan Zhong

Can Global Sourcing Strategy Predict Stock Returns? pp. 1357-1375

Nitish Jain and Di (Andrew) Wu

The Impact of Behavioral and Economic Drivers on Gig Economy Workers pp. 1376-1393

Gad Allon, Maxime C. Cohen and Wichinpong Park Sinchaisri

Vehicle Rebalancing in a Shared Micromobility System with Rider Crowdsourcing pp. 1394-1415

Ziliang Jin, Yulan Wang, Yun Fong Lim, Kai Pan and Zuo-Jun Max Shen

“I Quit”: Schedule Volatility as a Driver of Voluntary Employee Turnover pp. 1416-1435

Alon Bergman, Guy David and Hummy Song

Trust and Reciprocity in Firms’ Capacity Sharing pp. 1436-1450

Xing Hu and René Caldentey

Competition and Collaboration on Fundraising for Short-Term Disaster Response: The Impact on Earmarking and Performance pp. 1451-1470

Arian Aflaki and Alfonso J. Pedraza-Martinez

Primary Care First Initiative: Impact on Care Delivery and Outcomes pp. 1471-1488

Elodie Adida and Fernanda Bravo

Probabilistic Forecasting of Patient Waiting Times in an Emergency Department pp. 1489-1508

Siddharth Arora, James W. Taylor and Ho-Yin Mak

Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation pp. 1509-1526

Shubham Akshat, Liye Ma and S. Raghavan

Geographic Virtual Pooling of Hospital Resources: Data-Driven Trade-off Between Waiting and Traveling pp. 1527-1544

Yangzi Jiang, Hossein Abouee Mehrizi and Jan A. Van Mieghem

Value of Algorithm-Enabled Process Innovation: The Case of Sepsis pp. 1545-1566

Idris Adjerid, Mehmet U. S. Ayvaci and Özalp Özer

Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures pp. 1567-1584

Guihua Wang, Jun Li and Wallace J. Hopp

Inventory-Responsive Donor-Management Policy: A Tandem Queueing Network Model pp. 1585-1602

Taozeng Zhu, Nicholas Teck Boon Yeo, Sarah Yini Gao and Gar Goei Loke

Effects of Hospital-Acquired Conditions on Readmission Risk: The Mediating Role of Length of Stay pp. 1603-1621

Bogdan Bichescu and Haileab Hilafu

Volume 25, issue 3, 2023

Operational Transparency: Showing When Work Gets Done pp. 812-826

Robert L. Bray

Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms pp. 827-845

Vinayak Deshpande and Pradeep K. Pendem

Go Wide or Go Deep? Assortment Strategy and Order Fulfillment in Online Retail pp. 846-861

Sanjith Gopalakrishnan, Moksh Matta, Mona Imanpoor Yourdshahy and Vivek Choudhary

The Impact of Ride-Hailing Services on Congestion: Evidence from Indian Cities pp. 862-883

Saharsh Agarwal, Deepa Mani and Rahul Telang

An Empirical Investigation of Ridesharing and New Vehicle Purchase pp. 884-902

Jing Gong, Brad N. Greenwood and Yiping (Amy) Song

Better Together! The Consumer Implications of Delivery Consolidation pp. 903-920

Laura Wagner, Eduard Calvo and Pedro Amorim

Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets pp. 921-938

Feng Zhu, Shaoxuan Liu, Rowan Wang and Zizhuo Wang

Worker Experience and Donor Heterogeneity: The Impact of Charitable Workers on Donors’ Blood Donation Decisions pp. 939-957

Wilson Lin, Susan Feng Lu and Tianshu Sun

Mobile Money Operations: Policies for Managing Cash and Digital Currency Inventories in the Developing World pp. 958-974

Karthik Balasubramanian, David F. Drake, Jason Acimovic and Douglas Fearing

Business Analytics in Healthcare: Past, Present, and Future Trends pp. 975-995

Kaitlin D. Wowak, John P. Lalor, Sriram Somanchi and Corey M. Angst

The Business of Healthcare: The Role of Physician Integration in Bundled Payments pp. 996-1012

Jan Vlachy, Turgay Ayer, Mehmet Ayvaci and Srinivasan Raghunathan

COVID-19: Prediction, Prevalence, and the Operations of Vaccine Allocation pp. 1013-1032

Amine Bennouna, Joshua Joseph, David Nze-Ndong, Georgia Perakis, Divya Singhvi, Omar Skali Lami, Yannis Spantidakis, Leann Thayaparan and Asterios Tsiourvas

An Analysis of Incentive Schemes for Participant Retention in Clinical Studies pp. 1033-1050

Xueze Song, Mili Mehrotra and Tharanga Rajapakshe

Detecting Human Trafficking: Automated Classification of Online Customer Reviews of Massage Businesses pp. 1051-1065

Ruoting Li, Margaret Tobey, Maria E. Mayorga, Sherrie Caltagirone and Osman Y. Özaltın

Optimally Scheduling Heterogeneous Impatient Customers pp. 1066-1080

Achal Bassamboo, Ramandeep Randhawa and Chenguang (Allen) Wu

State-Dependent Estimation of Delay Distributions in Fork-Join Networks pp. 1081-1098

Nitzan Carmeli, Galit B. Yom-Tov and Onno J. Boxma

Value and Design of Traceability-Driven Blockchains pp. 1099-1116

Yao Cui, Ming Hu and Jingchen Liu

Blockchain Operations in the Presence of Security Concerns pp. 1117-1135

Jiahao He, Guangyuan Zhang, Jiheng Zhang and Rachel Q. Zhang

The Value of Social Media Data in Fashion Forecasting pp. 1136-1154

Youran Fu and Marshall Fisher

The Winner’s Curse in Dynamic Forecasting of Auction Data: Empirical Evidence from eBay pp. 1155-1175

Ernan Haruvy, Meisam Hejazi Nia, Özalp Özer and A. Serdar Şimşek

Intertemporal Price Discrimination via Randomized Promotions pp. 1176-1194

Hongqiao Chen, Ming Hu and Jiahua Wu

Volume 25, issue 2, 2023

Data-Driven Optimization for Commodity Procurement Under Price Uncertainty pp. 371-390

Christian Mandl and Stefan Minner

Understanding the Value of Fulfillment Flexibility in an Online Retailing Environment pp. 391-408

Levi DeValve, Yehua Wei, Di Wu and Rong Yuan

Pricing for Heterogeneous Products: Analytics for Ticket Reselling pp. 409-426

Michael Alley, Max Biggs, Rim Hariss, Charles Herrmann, Michael Lingzhi Li and Georgia Perakis

Disclosing Product Availability in Online Retail pp. 427-447

Eduard Calvo, Ruomeng Cui and Laura Wagner

Detecting Customer Trends for Optimal Promotion Targeting pp. 448-467

Lennart Baardman, Setareh Borjian Boroujeni, Tamar Cohen-Hillel, Kiran Panchamgam and Georgia Perakis

Estimating the Stockout-Based Demand Spillover Effect in a Fashion Retail Setting pp. 468-488

Songtao Li, Lauren Xiaoyuan Lu, Susan Feng Lu and Simin Huang

A Markov Decision Model for Managing Display-Advertising Campaigns pp. 489-507

Narendra Agrawal, Sami Najafi-Asadolahi and Stephen A. Smith

Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs pp. 508-523

Sagnik Das, R. Ravi and Srinath Sridhar

Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS pp. 524-542

Felipe Caro and Anna Sáez de Tejada Cuenca

Signaling Service Quality Through Queue Disclosure pp. 543-562

Pengfei Guo, Moshe Haviv, Zhenwei Luo and Yulan Wang

Manage Inventories with Learning on Demands and Buy-up Substitution Probability pp. 563-580

Zhenwei Luo, Pengfei Guo and Yulan Wang

Robust Inventory Management: A Cycle-Based Approach pp. 581-594

Yupeng Chen, Garud Iyengar and Chun Wang

On-Demand Delivery from Stores: Dynamic Dispatching and Routing with Random Demand pp. 595-612

Sheng Liu and Zhixing Luo

The Design of Optimal Pay-as-Bid Procurement Mechanisms pp. 613-630

Je-ok Choi, Daniela Saban and Gabriel Weintraub

Asymmetric Information of Product Authenticity on C2C E-Commerce Platforms: How Can Inspection Services Help? pp. 631-647

Linqiu Li, Xin Fang and Yun Fong Lim

Market Segmentation Trees pp. 648-667

Ali Aouad, Adam N. Elmachtoub, Kris J. Ferreira and Ryan McNellis

Quality Signaling Through Crowdfunding Pricing pp. 668-685

Ehsan Bolandifar, Zhong Chen, Panos Kouvelis and Weihua Zhou

Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms pp. 686-703

Mingzheng Wang, Xin Fang, Zizhuo Wang and Ying-ju Chen

Precommitments in Two-Sided Market Competition pp. 704-718

Ming Hu and Yan Liu

Flexibility and Consistency in Long-Term Care Rostering pp. 719-736

Vincent W. Slaugh and Alan A. Scheller-Wolf

Lemons, Trade-Ins, and Certified Pre-Owned Programs pp. 737-755

Ximin (Natalie) Huang, Atalay Atasu, Necati Tereyağoğlu and L. Beril Toktay

Impact of Modularity Design on Mobile App Launch Success pp. 756-774

Moonwon Chung, Luv Sharma and Manoj K. Malhotra

Off-Platform Threats in On-Demand Services pp. 775-791

Eryn Juan He, Sergei Savin, Joel Goh and Chung-Piaw Teo

Food Donations, Retail Operations, and Retail Pricing pp. 792-810

John D. Lowrey, Timothy J. Richards and Stephen F. Hamilton

Volume 25, issue 1, 2023

Variations of the Bullwhip Effect Across Foreign Subsidiaries pp. 1-18

Seungrae Lee, Seung Jae Park and Sridhar Seshadri

The Value of Response Time Information in Supply Chain Bargaining pp. 19-35

Fadong Chen, Yingshuai Zhao and Ulrich Thonemann

Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management pp. 36-49

Xi Li and Krista J. Li

Business Method Innovation in U.S. Manufacturing and Trade pp. 50-69

Tian Heong Chan, Anandhi Bharadwaj and Deepa Varadarajan

Appointment Scheduling Under a Service-Level Constraint pp. 70-87

Saif Benjaafar, David Chen, Rowan Wang and Zhenzhen Yan

Optimal Enrollment in Late-Stage New Drug Development with Learning of Drug’s Efficacy for Group-Sequential Clinical Trials pp. 88-107

Zhili Tian, Gordon B. Hazen and Hong Li

Increasing Biomanufacturing Yield with Bleed–Feed: Optimal Policies and Insights pp. 108-125

Yesim Koca, Tugce Martagan, Ivo Adan, Lisa Maillart and Bram van Ravenstein

Trade and Foreign Economic Policy Uncertainty in Supply Chain Networks: Who Comes Home? pp. 126-147

Ben Charoenwong, Miaozhe Han and Jing Wu

Price Discrimination and Inventory Allocation in Bertrand Competition pp. 148-167

Maxime C. Cohen, Alexandre Jacquillat and Haotian Song

Sequential Bidding for Merging in Algorithmic Traffic pp. 168-181

Mihalis G. Markakis, Kalyan Talluri and Dmitrii Tikhonenko

Sequential Innovation in Mobile App Development pp. 182-199

Nilam Kaushik and Bilal Gokpinar

Revenue Management in Crowdfunding pp. 200-217

Jiding Zhang, Sergei Savin and Senthil Veeraraghavan

On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms pp. 218-234

Yixuan Liu, Xiaofang Wang, Stephen Gilbert and Guoming Lai

Real-Time Integrated Learning and Decision Making for Cumulative Shock Degradation pp. 235-253

Collin Drent, Melvin Drent, Joachim Arts and Stella Kapodistria

Minimum Earnings Regulation and the Stability of Marketplaces pp. 254-265

Arash Asadpour, Ilan Lobel and Garrett van Ryzin

Queueing Systems with Rationally Inattentive Customers pp. 266-287

Caner Canyakmaz and Tamer Boyacı

Evaluating Count Prioritization Procedures for Improving Inventory Accuracy in Retail Stores pp. 288-306

Nicole DeHoratius, Andreas Holzapfel, Heinrich Kuhn, Adam J. Mersereau and Michael Sternbeck

The Impact of Committing to Customer Orders in Online Retail pp. 307-322

Gonçalo Figueira, Willem van Jaarsveld, Pedro Amorim and Jan C. Fransoo

Risk-Averse Bargaining in a Stochastic Optimization Context pp. 323-340

Walter J. Gutjahr, Raimund M. Kovacevic and David Wozabal

Follow the Crowd with Uncertain Service Capacity pp. 341-352

Liu Yang, Weixin Shang and Liming Liu

Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare pp. 353-369

Zhongbin Wang, Shiliang Cui and Lei Fang