Manufacturing & Service Operations Management

2011 - 2025

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Volume 16, issue 4, 2014

2014 M&SOM Best Paper Award pp. 481-481

L. Beril Toktay

Cost-per-Click Pricing for Display Advertising pp. 482-497

Sami Najafi-Asadolahi and Kristin Fridgeirsdottir

Kidney Exchange with Long Chains: An Efficient Pricing Algorithm for Clearing Barter Exchanges with Branch-and-Price pp. 498-512

Kristiaan M. Glorie, J. Joris van de Klundert and Albert P. M. Wagelmans

Dynamic Pricing Strategies in the Presence of Demand Shifts pp. 513-528

Omar Besbes and Denis Sauré

Joint Pricing and Production Decisions in an Assemble-to-Order System pp. 529-543

Sechan Oh, Karthik Sourirajan and Markus Ettl

Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times pp. 544-560

Wyean Chan, Ger Koole and Pierre L'Ecuyer

Exact Analysis of Capacitated Two-Echelon Inventory Systems with Priorities pp. 561-577

Hossein Abouee-Mehrizi, Opher Baron and Oded Berman

Optimal Design of Coproductive Services: Interaction and Work Allocation pp. 578-594

Guillaume Roels

Inventory Management in Humanitarian Operations: Impact of Amount, Schedule, and Uncertainty in Funding pp. 595-603

Karthik V. Natarajan and Jayashankar M. Swaminathan

Volume 16, issue 3, 2014

Complexity-Augmented Triage: A Tool for Improving Patient Safety and Operational Efficiency pp. 329-345

Soroush Saghafian, Wallace J. Hopp, Mark P. Van Oyen, Jeffrey S. Desmond and Steven L. Kronick

An Empirical Analysis of Price, Quality, and Incumbency in Procurement Auctions pp. 346-364

Tunay I. Tunca, D. J. Wu and Fang (Vivian) Zhong

Service Systems with Finite and Heterogeneous Customer Arrivals pp. 365-380

Rowan Wang, Oualid Jouini and Saif Benjaafar

Optimizing Colonoscopy Screening for Colorectal Cancer Prevention and Surveillance pp. 381-400

Fatih Safa Erenay, Oguzhan Alagoz and Adnan Said

Pricing in Queues Without Demand Information pp. 401-411

Moshe Haviv and Ramandeep S. Randhawa

Transparency of Information Acquisition in a Supply Chain pp. 412-424

Tian Li, Shilu Tong and Hongtao Zhang

Purchasing Scarce Products Under Dynamic Pricing: An Experimental Investigation pp. 425-438

Vincent Mak, Amnon Rapoport, Eyran J. Gisches and Jiaojie Han

Nurse Absenteeism and Staffing Strategies for Hospital Inpatient Units pp. 439-454

Wen-Ya Wang and Diwakar Gupta

Multimodularity and Its Applications in Three Stochastic Dynamic Inventory Problems pp. 455-463

Qing Li and Peiwen Yu

Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes? pp. 464-480

Song-Hee Kim and Ward Whitt

Volume 16, issue 2, 2014

Does Multitasking Improve Performance? Evidence from the Emergency Department pp. 168-183

Diwas Singh Kc

Estimation of Choice-Based Models Using Sales Data from a Single Firm pp. 184-197

Jeffrey P. Newman, Mark E. Ferguson, Laurie A. Garrow and Timothy L. Jacobs

Data Set —Online Pricing Data for Multiple U.S. Carriers pp. 198-203

Stacey Mumbower and Laurie A. Garrow

Strategic Safety Stock Placement in Supply Networks with Static Dual Supply pp. 204-219

Steffen T. Klosterhalfen, Stefan Minner and Sean P. Willems

Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers pp. 220-237

Dongyuan Zhan and Amy R. Ward

The Sourcing Hub and Upstream Supplier Networks pp. 238-250

Anupam Agrawal, Luk N. Van Wassenhove and Arnoud De Meyer

Sequencing Appointments for Service Systems Using Inventory Approximations pp. 251-262

Ho-Yin Mak, Ying Rong and Jiawei Zhang

Pooling and Dependence of Demand and Yield in Multiple-Location Inventory Systems pp. 263-269

Ho-Yin Mak and Zuo-Jun Max Shen

Optimal Energy Procurement in Spot and Forward Markets pp. 270-282

Nicola Secomandi and Sunder Kekre

Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing pp. 283-299

Galit B. Yom-Tov and Avishai Mandelbaum

Bid-Taker Power and Supply Base Diversification pp. 300-314

Zhixi Wan and Damian R. Beil

On the Downs–Thomson Paradox in a Self-Financing Two-Tier Queuing System pp. 315-322

Pengfei Guo, Charles Lindsey and Zhe George Zhang

Volume 16, issue 1, 2014

2013 M&SOM Best Paper Award pp. 1-1

Stephen M. Gilbert

OM Forum —OM Research: From Problem-Driven to Data-Driven Research pp. 2-10

David Simchi-Levi

Modeling Influenza Pandemic and Planning Food Distribution pp. 11-27

Ali Ekici, Pınar Keskinocak and Julie L. Swann

Optimal Pricing, Production, and Inventory for New Product Diffusion Under Supply Constraints pp. 28-45

Wenjing Shen, Izak Duenyas and Roman Kapuscinski

Optimal Capacity Conversion for Product Transitions Under High Service Requirements pp. 46-60

Hongmin Li, Stephen C. Graves and Woonghee Tim Huh

Ordering Behavior Under Supply Risk:An Experimental Investigation pp. 61-75

Haresh Gurnani, Karthik Ramachandran, Saibal Ray and Yusen Xia

The Impact of the Manufacturer-Hired Sales Agent on a Supply Chain with Information Asymmetry pp. 76-88

Neda Ebrahim Khanjari, Seyed Iravani and Hyoduk Shin

Inventory Control with Multiple Setup Costs pp. 89-103

Osman Alp, Woonghee Tim Huh and Tarkan Tan

Speed–Quality Trade-Offs in a Dynamic Model pp. 104-118

Vasiliki Kostami and Sampath Rajagopalan

Time-Based Competition with Benchmark Effects pp. 119-132

Liu Yang, Francis de Véricourt and Peng Sun

Contracts for Changing Times: Sourcing with Raw Material Price Volatility and Information Asymmetry pp. 133-148

Wei Zhang, Deke Zhou and Liwen Liu

Dynamic Inventory–Pricing Control Under Backorder: Demand Estimation and Policy Optimization pp. 149-160

Qi Feng, Sirong Luo and Dan Zhang

MSOM Society Student Paper Competition: Abstracts of 2013 Winners pp. 161-164

Song-Hee (Hailey) Kim, Xuan Wang, Dragos Florin Ciocan, Nitish Jain, Anyan Qi and John Yao

Volume 15, issue 4, 2013

Introduction to the Special Issue on the Environment pp. 523-526

Erica L. Plambeck and L. Beril Toktay

OM Forum —Operations Management Challenges for Some “Cleantech” Firms pp. 527-536

Erica L. Plambeck

OM Forum —Business Model Innovation for Sustainability pp. 537-544

Karan Girotra and Serguei Netessine

Double Counting in Supply Chain Carbon Footprinting pp. 545-558

Felipe Caro, Charles J. Corbett, Tarkan Tan and Rob Zuidwijk

Engaging Supply Chains in Climate Change pp. 559-577

Chonnikarn (Fern) Jira and Michael W. Toffel

Curtailing Intermittent Generation in Electrical Systems pp. 578-595

Owen Wu and Roman Kapuscinski

Energy Efficiency in Small and Medium-Sized Manufacturing Firms: Order Effects and the Adoption of Process Improvement Recommendations pp. 596-615

Suresh Muthulingam, Charles J. Corbett, Shlomo Benartzi and Bohdan Oppenheim

Dynamic Capacity Investment with Two Competing Technologies pp. 616-629

Wenbin Wang, Mark E. Ferguson, Shanshan Hu and Gilvan C. Souza

On the Value of Input Efficiency, Capacity Efficiency, and the Flexibility to Rebalance Them pp. 630-639

Erica L. Plambeck and Terry A. Taylor

The Role of Modular Upgradability as a Green Design Strategy pp. 640-648

Vishal V. Agrawal and Sezer Ülkü

The NGO's Dilemma: How to Influence Firms to Replace a Potentially Hazardous Substance pp. 649-669

Tim Kraft, Yanchong Zheng and Feryal Erhun

Plant Networks for Processing Recyclable Materials pp. 670-688

Lieven Demeester, Mei Qi and Luk N. Van Wassenhove

OM Forum —Sustainable Operations Management: An Enduring Stream or a Passing Fancy? pp. 689-700

David F. Drake and Stefan Spinler

Volume 15, issue 3, 2013

A Population-Growth Model for Multiple Generations of Technology Products pp. 343-360

Hongmin Li, Dieter Armbruster and Karl G. Kempf

Resource-Based Patient Prioritization in Mass-Casualty Incidents pp. 361-377

Alex F. Mills, Nilay Tanık Argon and Serhan Ziya

Fixed vs. Random Proportions Demand Models for the Assortment Planning Problem Under Stockout-Based Substitution pp. 378-386

Dorothée Honhon and Sridhar Seshadri

Optimal Dynamic Assortment Planning with Demand Learning pp. 387-404

Denis Sauré and Assaf Zeevi

Can Financial Markets Inform Operational Improvement Efforts? Evidence from the Airline Industry pp. 405-422

Kamalini Ramdas, Jonathan Williams and Marc Lipson

Incentive-Compatible Revenue Management in Queueing Systems: Optimal Strategic Delay pp. 423-443

Philipp Afèche

Supply Streams pp. 444-457

Jing-Sheng Song and Paul Zipkin

Horizontal Capacity Coordination for Risk Management and Flexibility: Pay Ex Ante or Commit a Fraction of Ex Post Demand? pp. 458-472

Xiaole Wu, Panos Kouvelis and Hirofumi Matsuo

Linking Cyclicality and Product Quality pp. 473-491

Manuel E. Sosa, Jürgen Mihm and Tyson R. Browning

Pricing Time-Sensitive Services Based on Realized Performance pp. 492-506

Philipp Afèche, Opher Baron and Yoav Kerner

Managing Storable Commodity Risks: The Role of Inventory and Financial Hedge pp. 507-521

Panos Kouvelis, Rong Li and Qing Ding

Volume 15, issue 2, 2013

OM Forum —Offered Load Analysis for Staffing pp. 166-169

Ward Whitt

Prioritizing Burn-Injured Patients During a Disaster pp. 170-190

Carri W. Chan, Linda V. Green, Yina Lu, Nicole Leahy and Roger Yurt

Impact of Variety and Distribution System Characteristics on Inventory Levels at U.S. Retailers pp. 191-204

Sampath Rajagopalan

A Dispatching Model for Server-to-Customer Systems That Balances Efficiency and Equity pp. 205-220

Laura A. McLay and Maria E. Mayorga

Efficient Distribution of Water Between Head-Reach and Tail-End Farms in Developing Countries pp. 221-238

Milind Dawande, Srinagesh Gavirneni, Mili Mehrotra and Vijay Mookerjee

Facility Location Decisions with Random Disruptions and Imperfect Estimation pp. 239-249

Michael K. Lim, Achal Bassamboo, Sunil Chopra and Mark S. Daskin

When Gray Markets Have Silver Linings: All-Unit Discounts, Gray Markets, and Channel Management pp. 250-262

Ming Hu, J. Michael Pavlin and Mengze Shi

Bounded Rationality in Service Systems pp. 263-279

Tingliang Huang, Gad Allon and Achal Bassamboo

Multiresource Allocation Scheduling in Dynamic Environments pp. 280-291

Woonghee Tim Huh, Nan Liu and Truong Van-Anh

Bayesian Dynamic Pricing in Queueing Systems with Unknown Delay Cost Characteristics pp. 292-304

Philipp Afèche and Barış Ata

Advance Selling in a Supply Chain Under Uncertain Supply and Demand pp. 305-319

Soo-Haeng Cho and Christopher S. Tang

Salesforce Contracting Under Demand Censorship pp. 320-334

Leon Yang Chu and Guoming Lai

Acknowledgment to Guest Editors and Reviewers (2012) pp. 335-339

Stephen C. Graves

Call for Papers —Proposal for an M&SOM Special Issue on Practice-Focused Research pp. 340-341

Jérémie Gallien and Alan Scheller-Wolf

Volume 15, issue 1, 2013

OM Forum--Three Rs of Operations Management: Research, Relevance, and Rewards pp. 2-5

Jan A. Van Mieghem

The Relationship Between Abnormal Inventory Growth and Future Earnings for U.S. Public Retailers pp. 6-23

Saravanan Kesavan and Vidya Mani

Process Flexibility Design in Unbalanced Networks pp. 24-32

Tianhu Deng and Zuo-Jun Max Shen

Inventory Pooling to Deliver Differentiated Service pp. 33-44

Aydin Alptekinoglu, Arunava Banerjee, Anand Paul and Nikhil Jain

Delegation vs. Control of Component Procurement Under Asymmetric Cost Information and Simple Contracts pp. 45-56

Enis Kayis, Feryal Erhun and Erica L. Plambeck

Advance Demand Information, Price Discrimination, and Preorder Strategies pp. 57-71

Cuihong Li and Fuqiang Zhang

Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models pp. 72-85

Rouba Ibrahim and Pierre L'Ecuyer

Dynamic Pricing of Substitutable Products in the Presence of Capacity Flexibility pp. 86-101

Oben Ceryan, Ozge Sahin and Izak Duenyas

Aligning Capacity Decisions in Supply Chains When Demand Forecasts Are Private Information: Theory and Experiment pp. 102-117

Kyle Hyndman, Santiago Kraiselburd and Noel Watson

Strategic Queueing Behavior and Its Impact on System Performance in Service Systems with the Congestion-Based Staffing Policy pp. 118-131

Pengfei Guo and Zhe George Zhang

On the Equilibrium Behavior of a Supply Chain Market for Capacity pp. 132-147

Amar Sapra and Peter L. Jackson

Noncooperative Games for Subcontracting Operations pp. 148-158

George L. Vairaktarakis