Manufacturing & Service Operations Management

2011 - 2025

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Volume 14, issue 4, 2012

OM Forum--The Vital Role of Operations Analysis in Improving Healthcare Delivery pp. 488-494

Linda V. Green

Commentaries to "The Vital Role of Operations Analysis in Improving Healthcare Delivery" pp. 495-511

N/a

Physician Workload and Hospital Reimbursement: Overworked Physicians Generate Less Revenue per Patient pp. 512-528

Adam Powell, Sergei Savin and Nicos Savva

Optimization of Prostate Biopsy Referral Decisions pp. 529-547

Jingyu Zhang, Brian T. Denton, Hari Balasubramanian, Nilay D. Shah and Brant A. Inman

Process Management Impact on Clinical and Experiential Quality: Managing Tensions Between Safe and Patient-Centered Healthcare pp. 548-566

Aravind Chandrasekaran, Claire Senot and Kenneth K. Boyer

Integrated Block Sharing: A Win-Win Strategy for Hospitals and Surgeons pp. 567-583

Robert Day, Robert Garfinkel and Steven Thompson

A Queueing Model to Evaluate the Impact of Patient "Batching" on Throughput and Flow Time in a Medical Teaching Facility pp. 584-599

Gregory Dobson, Hsiao-Hui Lee, Arvind Sainathan and Vera Tilson

The Effect of Budgetary Restrictions on Breast Cancer Diagnostic Decisions pp. 600-617

Mehmet U. S. Ayvaci, Oguzhan Alagoz and Elizabeth S. Burnside

Accumulating a Portfolio of Experience: The Effect of Focal and Related Experience on Surgeon Performance pp. 618-633

Diwas Singh Kc and Bradley R. Staats

Information Hang-overs in Healthcare Service Systems pp. 634-653

Atanu Lahiri and Abraham Seidmann

Performance-Based Contracts for Outpatient Medical Services pp. 654-669

Houyuan Jiang, Zhan Pang and Sergei Savin

Appointment Scheduling Under Patient No-Shows and Service Interruptions pp. 670-684

Jianzhe Luo, Vidyadhar G. Kulkarni and Serhan Ziya

Fee-for-Service Contracts in Pharmaceutical Distribution Supply Chains: Design, Analysis, and Management pp. 685-699

Hui Zhao, Chuanhui Xiong, Srinagesh Gavirneni and Adam Fein

Volume 14, issue 3, 2012

Markdown Pricing with Unknown Fraction of Strategic Customers pp. 355-370

Adam J. Mersereau and Dan Zhang

The Value of Product Variety When Selling to Strategic Consumers pp. 371-385

Ali K. Parlaktürk

Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems pp. 386-401

Tolga Tezcan and Banafsheh Behzad

Service-Level Variability of Inbound Call Centers pp. 402-413

Alex Roubos, Ger Koole and Raik Stolletz

Single-Stage Approximations for Optimal Policies in Serial Inventory Systems with Nonstationary Demand pp. 414-422

Kevin H. Shang

The Impact of Airline Flight Schedules on Flight Delays pp. 423-440

Vinayak Deshpande and Mazhar Arıkan

A Computational Approach to the Real Option Management of Network Contracts for Natural Gas Pipeline Transport Capacity pp. 441-454

Nicola Secomandi and Mulan X. Wang

Seasonal Energy Storage Operations with Limited Flexibility: The Price-Adjusted Rolling Intrinsic Policy pp. 455-471

Owen Wu, Derek D. Wang and Zhenwei Qin

A Multiordering Newsvendor Model with Dynamic Forecast Evolution pp. 472-484

Tong Wang, Atalay Atasu and Mümin Kurtuluş

Volume 14, issue 2, 2012

What Is Interesting in Operations Management? pp. 166-169

Gérard P. Cachon

Capacity Planning in the Semiconductor Industry: Dual-Mode Procurement with Options pp. 170-185

Chen Peng, Feryal Erhun, Erik F. Hertzler and Karl G. Kempf

Operational Compliance Levers, Environmental Performance, and Firm Performance Under Cap and Trade Regulation pp. 186-201

James Kroes, Ravi Subramanian and Ramanath Subramanyam

Using a Dual-Sourcing Option in the Presence of Asymmetric Information About Supplier Reliability: Competition vs. Diversification pp. 202-217

Zhibin (Ben) Yang, Göker Aydın, Volodymyr Babich and Damian R. Beil

Are Reservations Recommended? pp. 218-230

Alexei Alexandrov and Martin A. Lariviere

Optimizing Organic Waste to Energy Operations pp. 231-244

Baris Ata, Deishin Lee and Mustafa H. Tongarlak

Unit-Contingent Power Purchase Agreement and Asymmetric Information About Plant Outage pp. 245-261

Owen Wu and Volodymyr Babich

The Impact of Dependent Service Times on Large-Scale Service Systems pp. 262-278

Guodong Pang and Ward Whitt

Optimal Algorithms for Assortment Selection Under Ranking-Based Consumer Choice Models pp. 279-289

Dorothee Honhon, Sreelata Jonnalagedda and Xiajun Amy Pan

In-Season Transshipments Among Competitive Retailers pp. 290-300

Nagihan Çömez, Kathryn E. Stecke and Metin Çakanyildirim

Managing Opportunistic Supplier Product Adulteration: Deferred Payments, Inspection, and Combined Mechanisms pp. 301-314

Volodymyr Babich and Christopher S. Tang

Key Factors in the Market for Remanufactured Products pp. 315-326

Ravi Subramanian and Ramanath Subramanyam

Supply Chain Dynamics and Channel Efficiency in Durable Product Pricing and Distribution pp. 327-343

Wei-yu Kevin Chiang

Volume 14, issue 1, 2012

OM Forum --Some Lessons on Operations Management Model Implementation Drawn from the RAND Fire Project pp. 1-6

Peter J. Kolesar

The Impact of Group Purchasing Organizations on Healthcare-Product Supply Chains pp. 7-23

Qiaohai (Joice) Hu, Leroy B. Schwarz and Nelson A. Uhan

Capacity Allocation over a Long Horizon: The Return on Turn-and-Earn pp. 24-41

Lauren Xiaoyuan Lu and Martin A. Lariviere

Good and Bad News About the ( S, T ) Policy pp. 42-49

Fang Liu and Jing-Sheng Song

An Econometric Analysis of Patient Flows in the Cardiac Intensive Care Unit pp. 50-65

Diwas Singh Kc and Christian Terwiesch

Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers pp. 66-81

Vijay Mehrotra, Kevin Ross, Geoff Ryder and Yong-Pin Zhou

The Value of Collaborative Forecasting in Supply Chains pp. 82-98

Mümin Kurtuluş, Sezer Ülkü and Beril L. Toktay

The Timing of Staffing Decisions in Hospital Operating Rooms: Incorporating Workload Heterogeneity into the Newsvendor Problem pp. 99-114

Biyu He, Franklin Dexter, Alex Macario and Stefanos Zenios

Turning Waste into By-Product pp. 115-127

Deishin Lee

A Laboratory Investigation of Rank Feedback in Procurement Auctions pp. 128-144

Wedad J. Elmaghraby, Elena Katok and Natalia Santamaría

Effect of Traffic on Sales and Conversion Rates of Retail Stores pp. 145-162

Olga Perdikaki, Saravanan Kesavan and Jayashankar M. Swaminathan

Volume 13, issue 4, 2011

Inventory Management of Platelets in Hospitals: Optimal Inventory Policy for Perishable Products with Regular and Optional Expedited Replenishments pp. 420-438

Deming Zhou, Lawrence C. Leung and William P. Pierskalla

Supplier Diversification Strategies in the Presence of Yield Uncertainty and Buyer Competition pp. 439-451

Sammi Yu Tang and Panos Kouvelis

Computing Bid Prices for Revenue Management Under Customer Choice Behavior pp. 452-470

Juan M. Chaneton and Gustavo Vulcano

Efficient Funding: Auditing in the Nonprofit Sector pp. 471-488

Natalie Privett and Feryal Erhun

How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods pp. 489-507

Gad Allon, Awi Federgruen and Margaret Pierson

Value of Local Cash Reuse: Inventory Models for Medium-Size Depository Institutions Under the New Federal Reserve Policy pp. 508-524

Yunxia Zhu, Milind Dawande and Chelliah Sriskandarajah

A Censored-Data Multiperiod Inventory Problem with Newsvendor Demand Distributions pp. 525-533

Arnab Bisi, Maqbool Dada and Surya Tokdar

Call Centers with Delay Information: Models and Insights pp. 534-548

Oualid Jouini, Zeynep Akşin and Yves Dallery

Pricing Multiple Products with the Multinomial Logit and Nested Logit Models: Concavity and Implications pp. 549-563

Hongmin Li and Woonghee Tim Huh

Volume 13, issue 3, 2011

The Newsvendor Problem with Advertising Revenue pp. 281-296

Zhengping Wu, Wanshan Zhu and Pascale Crama

Improved Inventory Targets in the Presence of Limited Historical Demand Data pp. 297-309

Alp Akcay, Bahar Biller and Sridhar Tayur

Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance pp. 310-328

Robert Huckman and Bradley R. Staats

Herding in Queues with Waiting Costs: Rationality and Regret pp. 329-346

Senthil K. Veeraraghavan and Laurens G. Debo

Product Customization and Customer Service Costs: An Empirical Analysis pp. 347-360

Anuj Kumar and Rahul Telang

Incentives for Transshipment in a Supply Chain with Decentralized Retailers pp. 361-372

Jing Shao, Harish Krishnan and S. Thomas McCormick

Adaptive Appointment Systems with Patient Preferences pp. 373-389

Wen-Ya Wang and Diwakar Gupta

Product Variety and Capacity Investments in Congested Production Systems pp. 390-403

Sergio Chayet, Panos Kouvelis and Dennis Z. Yu

The Impact of Yield-Dependent Trading Costs on Pricing and Production Planning Under Supply Uncertainty pp. 404-417

Burak Kazaz and Scott Webster

Volume 13, issue 2, 2011

2010 M&SOM Meritorious Service Award pp. 145-145

Anonymous

Centralizing Inventory in Supply Chains by Using Shapley Value to Allocate the Profits pp. 146-162

Eda Kemahl{\i}o\u{g}lu-Ziya and John J. Bartholdi, III

Tax-Effective Supply Chain Decisions Under China's Export-Oriented Tax Policies pp. 163-179

Vernon N. Hsu and Kaijie Zhu

Volume Flexibility, Product Flexibility, or Both: The Role of Demand Correlation and Product Substitution pp. 180-193

Manu Goyal and Serguei Netessine

Regret in Overbooking and Fare-Class Allocation for Single Leg pp. 194-208

Yingjie Lan, Michael O. Ball and Itir Z. Karaesmen

Now Playing: DVD Purchasing for a Multilocation Rental Firm pp. 209-226

Opher Baron, Iman Hajizadeh and Joseph Milner

Optimal Procurement Design in the Presence of Supply Risk pp. 227-243

Aadhaar Chaturvedi and Victor Martínez- de-Albéniz

Pricing Services Subject to Congestion: Charge Per-Use Fees or Sell Subscriptions? pp. 244-260

Gérard P. Cachon and Pnina Feldman

The Role of Component Commonality in Product Assortment Decisions pp. 261-270

Fernando Bernstein, A. Gürhan Kök and Lei Xie

MSOM Society Student Paper Competition: Abstracts of 2010 Winners pp. 271-274

Anonymous

Acknowledgment to Guest Editors and Reviewers (2010) pp. 275-279

Stephen C. Graves

Call for Papers--The M&SOM Special Issue on the Environment pp. 280-280

Erica Plambeck and Beril Toktay

Volume 13, issue 1, 2011

Call for Nominations--2011 M&SOM Best Paper Award pp. 1-1

Anonymous

Market Heterogeneity and Local Capacity Decisions in Services pp. 2-19

Dennis Campbell and Frances Frei

Optimal Control of Inventory Systems with Multiple Types of Remanufacturable Products pp. 20-34

Sean X. Zhou, Zhijie Tao and Xiuli Chao

An Improved Dynamic Programming Decomposition Approach for Network Revenue Management pp. 35-52

Dan Zhang

Estimating the Implied Value of the Customer's Waiting Time pp. 53-57

Lawrence W. Robinson and Rachel R. Chen

Asymmetric Information and Economies of Scale in Service Contracting pp. 58-72

Mustafa Akan, Bar{\i}\c{s} Ata and Martin A. Lariviere

Achieving a Long-Term Service Target with Periodic Demand Signals: A Newsvendor Framework pp. 73-88

Alain Bensoussan, Qi Feng and Suresh Sethi

Strategic Capacity Rationing when Customers Learn pp. 89-107

Qian Liu and Garrett van Ryzin

Managing Trade-in Programs Based on Product Characteristics and Customer Heterogeneity in Business-to-Business Markets pp. 108-123

Kate J. Li, Duncan K. H. Fong and Susan H. Xu

Retail Assortment Planning Under Category Captainship pp. 124-142

Mümin Kurtulu\c{s} and Alper Nakkas

Call for Papers--The M&SOM Special Issue on the Environment pp. 143-143

Erica Plambeck and Beril Toktay

Call for Papers--M&SOM Special Issue: Applications of Health-Care Operations Management pp. 144-144

Bruce L. Golden and Abraham (Avi) Seidmann