Manufacturing & Service Operations Management

2011 - 2025

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Volume 23, issue 6, 2021

OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks pp. 1333-1353

Lidia Betcheva, Feryal Erhun and Houyuan Jiang

Service Quality Using Text Mining: Measurement and Consequences pp. 1354-1372

Jorge Mejia, Shawn Mankad and Anandasivam Gopal

Online Business-to-Business Markets for Industrial Product Reuse: Evidence from an Operational Policy Change pp. 1373-1397

Suvrat Dhanorkar, Karen Donohue and Kevin Linderman

Centers for Disease Control and Prevention as a Strategic Agent in the Pediatric Vaccine Market: An Analytical Approach pp. 1398-1412

Kayla Cummings, Banafsheh Behzad and Susan Martonosi

New-Product Diffusion in Closed-Loop Supply Chains pp. 1413-1430

Emre Nadar, Barış Emre Kaya and Kemal Güler

Expediting in Two-Echelon Spare Parts Inventory Systems pp. 1431-1448

Melvin Drent and Joachim Arts

Private Information and Dynamic Bargaining in Supply Chains: An Experimental Study pp. 1449-1467

Andrew M. Davis and Kyle Hyndman

Contract Unobservability and Downstream Competition pp. 1468-1482

Xi Li and Qian Liu

On the Role of Teletriage in Healthcare Demand Management pp. 1483-1504

Özden Engin Çakıcı and Alex F. Mills

Sequential Product Development and Introduction by Cash-Constrained Start-Ups pp. 1505-1523

Sreekumar Bhaskaran, S. Sinan Erzurumlu and Karthik Ramachandran

Financial Cross-Ownership and Information Dissemination in a Supply Chain pp. 1524-1538

Yossi Aviv and Noam Shamir

Note: The Value and Cost of the Customer’s Waiting Time pp. 1539-1542

Rachel R. Chen, Subodha Kumar, Jaya Singhal and Kalyan Singhal

Coordinating Project Outsourcing Through Bilateral Contract Negotiations pp. 1543-1561

Chengfan Hou, Mengshi Lu, Tianhu Deng and Zuo-Jun Max Shen

Setting Retail Staffing Levels: A Methodology Validated with Implementation pp. 1562-1579

Marshall Fisher, Santiago Gallino and Serguei Netessine

Managing the Impact of Fitting Room Traffic on Retail Sales: Using Labor to Reduce Phantom Stockouts pp. 1580-1596

Hyun Seok (Huck) Lee, Saravanan Kesavan and Vinayak Deshpande

Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations pp. 1597-1615

Tingliang Huang and Zhe Yin

Integrating Anticipative Replenishment Allocation with Reactive Fulfillment for Online Retailing Using Robust Optimization pp. 1616-1633

Yun Fong Lim, Song Jiu and Marcus Ang

Shipping Consolidation Across Two Warehouses with Delivery Deadline and Expedited Options for E-commerce and Omni-channel Retailers pp. 1634-1650

Lai Wei, Roman Kapuscinski and Stefanus Jasin

Vehicle Maintenance Contracting in Developing Economies: The Role of Social Enterprise pp. 1651-1668

Li Chen, Sang-Hyun Kim and Hau L. Lee

Self-Selected Task Allocation pp. 1669-1682

Refael Hassin and Adam Nathaniel

Volume 23, issue 5, 2021

Revisiting the Role of Collaboration in Creating Breakthrough Inventions pp. 1005-1024

Tian Heong Chan, Jürgen Mihm and Manuel Sosa

Retail in High Definition: Monitoring Customer Assistance Through Video Analytics pp. 1025-1042

Andres Musalem, Marcelo Olivares and Ariel Schilkrut

Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects pp. 1043-1061

Fernando Bernstein, Gregory A. DeCroix and N. Bora Keskin

Item Aggregation and Column Generation for Online-Retail Inventory Placement pp. 1062-1076

Annie I. Chen and Stephen C. Graves

An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level pp. 1077-1095

Galit B. Yom-Tov, Liron Yedidsion and Yueming Xie

Wholesale Price Discrimination in Global Sourcing pp. 1096-1117

Ruomeng Cui, Jingyun Li, Meng Li and Lili Yu

Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center pp. 1118-1138

Benjamin Legros, Oualid Jouini and Ger Koole

Invite Your Friend and You’ll Move Up in Line: Optimal Design of Referral Priority Programs pp. 1139-1156

Luyi Yang

Intertemporal Segmentation via Flexible-Duration Group Buying pp. 1157-1174

Ming Hu, Jingchen Liu and Xin Zhai

When Variability Trumps Volatility: Optimal Control and Value of Reverse Logistics in Supply Chains with Multiple Flows of Product pp. 1175-1195

Alexandar Angelus and Özalp Özer

Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data pp. 1196-1216

Tarek Abdallah and Gustavo Vulcano

Inventory Sharing and Demand-Side Underweighting pp. 1217-1236

Hui Zhao, Liang Xu and Enno Siemsen

We Are on the Way: Analysis of On-Demand Ride-Hailing Systems pp. 1237-1256

Guiyun Feng, Guangwen Kong and Zizhuo Wang

Better to Bend than to Break: Sharing Supply Risk Using the Supply-Flexibility Contract pp. 1257-1274

Mehdi H. Farahani, Milind Dawande, Haresh Gurnani and Ganesh Janakiraman

Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider pp. 1275-1296

Xiaoshuai Fan, Ying-Ju Chen and Christopher S. Tang

Cross-Border E-Commerce Data Set: Choosing the Right Fulfillment Option pp. 1297-1313

Libo Sun, Guodong Lyu, Yugang Yu and Chung Piaw Teo

Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain pp. 1314-1331

Andre P. Calmon, Stephen C. Graves and Stef Lemmens

Volume 23, issue 4, 2021

OM Forum—People-Centric Operations: Achievements and Future Research Directions pp. 745-757

Guillaume Roels and Bradley R. Staats

Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias pp. 761-780

Kyle Goldschmidt, Mirko Kremer, Douglas J. Thomas and Christopher W. Craighead

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government pp. 781-802

Ryan W. Buell, Ethan Porter and Michael I. Norton

The Effects of Multisiting on Productivity and Quality pp. 803-818

Diwas Kc and Sokol Tushe

The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department pp. 819-834

Lesley Meng, Robert J. Batt and Christian Terwiesch

Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics pp. 835-853

Vivek Choudhary, Masha Shunko and Serguei Netessine

Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers pp. 854-875

Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar and Anat Rafaeli

Does Online Training Work in Retail? pp. 876-894

Marshall Fisher, Santiago Gallino and Serguei Netessine

The Influence of Female Directors on Product Recall Decisions pp. 895-913

Kaitlin D. Wowak, George P. Ball, Corinne Post and David J. Ketchen

Recovering from Critical Incidents: Evidence from Paramedic Performance pp. 914-932

Hessam Bavafa and Jónas Oddur Jónasson

Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay pp. 933-951

Lamar Pierce, Laura W. Wang and Dennis J. Zhang

The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft pp. 952-973

Tat Y. Chan, Yijun Chen, Lamar Pierce and Daniel Snow

Contextual Trustworthiness of Organizational Partners: Evidence from Nine School Networks pp. 974-988

Samantha M. Keppler, Karen R. Smilowitz and Paul M. Leonardi

On Queue-Length Information when Customers Travel to a Queue pp. 989-1004

Refael Hassin and Ricky Roet-Green

Volume 23, issue 3, 2021

Manufacturer’s Entry in the Product-Sharing Market pp. 553-568

Lin Tian, Baojun Jiang and Yifan Xu

Optimal Commissions and Subscriptions in Networked Markets pp. 569-588

John Birge, Ozan Candogan, Hongfan Chen and Daniela Saban

Designing Informative Rating Systems: Evidence from an Online Labor Market pp. 589-605

Nikhil Garg and Ramesh Johari

Information Sharing on Retail Platforms pp. 606-619

Zekun Liu, Dennis J. Zhang and Fuqiang Zhang

Managing Congestion in Matching Markets pp. 620-636

Nick Arnosti, Ramesh Johari and Yash Kanoria

The Role of Problem Specification in Crowdsourcing Contests for Design Problems: A Theoretical and Empirical Analysis pp. 637-656

Zhaohui (Zoey) Jiang, Yan Huang and Damian R. Beil

Optimal Duration of Innovation Contests pp. 657-675

C. Gizem Korpeoglu, Ersin Körpeoğlu and Sıdıka Tunç

Referral Timing and Fundraising Success in Crowdfunding pp. 676-694

Gordon Burtch, Diwakar Gupta and Paola Martin

Making the Most of Your Regret: Workers’ Relocation Decisions in On-Demand Platforms pp. 695-713

Zhong-Zhong Jiang, Guangwen Kong and Yinghao Zhang

Multistage Intermediation in Display Advertising pp. 714-730

Santiago R. Balseiro, Ozan Candogan and Huseyin Gurkan

Volume 23, issue 2, 2021

Perspectives on Policy Modeling: 2018 MSOM Fellow Award pp. 267-273

Edward H. Kaplan

Designing Hydro Supply Chains for Energy, Food, and Flood pp. 274-293

Kwon Gi Mun, Yao Zhao and Raza Ali Rafique

Direct Sourcing or Agent Sourcing? Contract Negotiation in Procurement Outsourcing pp. 294-310

Yulan Wang, Baozhuang Niu, Pengfei Guo and Jing-Sheng Song

Managing Shutdown Decisions in Merchant Commodity and Energy Production: A Social Commerce Perspective pp. 311-330

Alessio Trivella, Selvaprabu Nadarajah, Stein-Erik Fleten, Denis Mazieres and David Pisinger

Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns pp. 346-366

Hailong Cui, Sampath Rajagopalan and Amy R. Ward

Surge Capacity Deployment in Hospitals: Effectiveness of Response and Mitigation Strategies pp. 367-387

Alex F. Mills, Jonathan E. Helm and Yu Wang

Reliable Hub Location Model for Air Transportation Networks Under Random Disruptions pp. 388-406

Hao Shen, Yong Liang and Zuo-Jun Max Shen

Dynamic Capacity Allocation for Elective Surgeries: Reducing Urgency-Weighted Wait Times pp. 407-424

Stephanie Carew, Mahesh Nagarajan, Steven Shechter, Jugpal Arneja and Erik Skarsgard

Behavior-Based Quality Discrimination pp. 425-436

Krista J. Li

Government Interventions to Promote Agricultural Innovation pp. 437-452

Duygu Akkaya, Kostas Bimpikis and Hau Lee

Incentives and Gaming in Collaborative Projects Under Risk-Sharing Partnerships pp. 453-470

Ju Myung Song, Yao Zhao and Xin Xu

Charging an Electric Vehicle-Sharing Fleet pp. 471-487

Long He, Guangrui Ma, Wei Qi and Xin Wang

On the Values of Vehicle-to-Grid Electricity Selling in Electric Vehicle Sharing pp. 488-507

Yiling Zhang, Mengshi Lu and Siqian Shen

Does Crowdfunding Benefit Entrepreneurs and Venture Capital Investors? pp. 508-524

Volodymyr Babich, Simone Marinesi and Gerry Tsoukalas

Dynamic Joint Assortment and Pricing Optimization with Demand Learning pp. 525-545

Sentao Miao and Xiuli Chao

Volume 23, issue 1, 2021

Online Advance Scheduling with Overtime: A Primal-Dual Approach pp. 246-266

Esmaeil Keyvanshokooh, Cong Shi and Mark P. Van Oyen