Manufacturing & Service Operations Management

2011 - 2025

From INFORMS
Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 27, issue 4, 2025

The High Impact of Hurricanes on Prices in Low-Income Communities pp. 993-1007

Xabier Barriola and William Schmidt

Linking Medication Errors to Drug Shortages: Evidence from Heparin Supply Chain Disruptions Caused by Hurricane Maria pp. 1008-1024

Minje Park, Anita L. Carson and Rena M. Conti

Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond pp. 1025-1036

Yimeng Niu, Niklas Werle, Morris Cohen, Shiliang Cui, Vinayak Deshpande, Ricardo Ernst, Arnd Huchzermeier, Andy A. Tsay and Jing Wu

Matching Patients with Surgeons: Heterogeneous Effects of Surgical Volume on Surgery Duration pp. 1037-1052

Behrooz Pourghannad and Guihua Wang

Democratizing Data Analytics Products to Drive SME Growth: A Natural Experiment pp. 1053-1067

Zhe Yuan, Yitong Wang, Tianshu Sun and Huilan Xu

Hold Me Accountable: Anonymity and Prosocial Behavior in Services pp. 1068-1086

Rob Glew and Claire Senot

Dynamic Pricing with Menu Costs: Approximation Schemes and Applications to Grocery Retail pp. 1087-1106

Jacob Feldman and Danny Segev

Capacity Rationing in Multiserver, Nonpreemptive Priority Queues pp. 1107-1125

Opher Baron, Tianshu Lu and Jianfu Wang

Product Return Policies: The Impacts of Vertical Bargaining and Contracting with Retail Competition pp. 1126-1145

Chengzhang Li, Tingliang Huang and Yufei Huang

Retailing Strategies of Imperfect Produce and the Battle Against Food Waste pp. 1146-1163

Burak Kazaz, Fasheng Xu and Haoran Yu

Flexibility Value of Reshoring Capacity Under Policy Uncertainty and Domestic Competition pp. 1164-1182

Panos Kouvelis, Xiao Tan and Sammi Y. Tang

Inventory Systems with Record Inaccuracy: Transaction Errors vs. Unobservable Loss pp. 1183-1204

Naveed Chehrazi

Trade Credit and Bankruptcy Risk in Supply Chains: An Experimental Study pp. 1205-1223

Andrew M. Davis, Rihuan Huang and Kyle Hyndman

From Stopping to Shopping: A Field Experiment on Free Return and Free Shipping Retargeting Policies in Online Retail Operations pp. 1224-1241

Xueming Luo, Le Wang, Qingsheng Wu and Takeshi Moriguchi

Project Portfolio Selection with Strategic Buckets—The Role of Naïve Diversification pp. 1242-1257

Andreas Fügener, Sebastian Schiffels and Ulrich W. Thonemann

User-Generated Content Platforms: Managing the Relationship Triangle pp. 1258-1274

Ruize Ma, Yunke Mai and Bin Hu

R&D Data Sharing in New Product Development pp. 1275-1294

Zhi Chen and Jussi Keppo

On the Equivalence and Performance of Distributionally Robust Optimization and Robust Satisficing Models pp. 1295-1312

Zhiyuan Wang, Lun Ran, Minglong Zhou and Long He

Helping the Captive Audience: Advance Notice of Diagnostic Service for Hospital Inpatients pp. 1313-1331

Miao Bai, Nan Liu and Zheng Zhang

Volume 27, issue 3, 2025

Call for Papers—Special Issue on Operations Management for Developing Economies pp. iv-v

Mahyar Eftekhar, Serguei Netessine and Yanchong Zheng

Diversion in Prescription Opioid Supply Chains: Evidence from the Drug Supply Chain Security Act pp. 679-699

Jingwen Yang and Anant Mishra

Unmasking Human Trafficking Risk in Commercial Sex Supply Chains with Machine Learning pp. 700-719

Pia Ramchandani, Hamsa Bastani and Emily Wyatt

Regularized Online Allocation Problems: Fairness and Beyond pp. 720-735

Santiago R. Balseiro, Haihao Lu and Vahab Mirrokni

Reducing Overdose Deaths and Mitigating County Disparities: Optimal Allocation of Substance Use Treatment Centers pp. 736-756

Matt Baucum, Matt Harris, Lawrence Kessler and Guanyi Lu

Incorporating Income Disparity and Utility Heterogeneity in Resource Allocation pp. 757-769

Siddharth Prakash Singh and Owen Q. Wu

Policy Optimization for Personalized Interventions in Behavioral Health pp. 770-788

Jackie Baek, Justin J. Boutilier, Vivek F. Farias, Jónas Oddur Jónasson and Erez Yoeli

Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages pp. 789-807

Yixin (Iris) Wang, George Ball, Gopesh Anand and Hyunwoo Park

Managing Flexible Capacity in Service Systems with Worker Shortages pp. 808-824

Yuting Yuan

Simultaneous vs. Sequential: Optimal Assortment Recommendation in Multistore Retailing pp. 825-842

Yicheng Liu, Xiao Alison Chen, Yan Liu and Zizhuo Wang

Dynamic Pricing and Bidding for Display Advertising Campaigns pp. 843-861

Narendra Agrawal, Sami Najafi-Asadolahi and Stephen A. Smith

Multichannel Advertising: Budget Allocation in the Presence of Spillover and Carryover Effects pp. 862-880

Huijun Chen, Ying-Ju Chen, Sung-Hyuk Park and Dongwook Shin

The Nonstationary Newsvendor with (and Without) Predictions pp. 881-896

Lin An, Andrew A. Li, Benjamin Moseley and R. Ravi

A Locational Demand Model for Bike-Sharing pp. 897-916

Ang Xu, Chiwei Yan, Chong Yang Goh and Patrick Jaillet

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces pp. 917-934

Santiago Gallino, Nil Karacaoglu and Antonio Moreno

Trade Credit and Customer Portfolio Approach to Managing Cash Flow Variability pp. 935-954

Nikolay Osadchiy, William Schmidt and Jing Wu

Strategic Idling in Appointment Systems with Sequential Servers pp. 955-974

You Hui Goh, Zihao Li and Zhenzhen Yan

Dual Sourcing Under Internal and External Volatilities pp. 975-992

Awi Federgruen, Zhe Liu and Jiaqi Lu

Volume 27, issue 2, 2025

OM Forum—Barriers to Implementing Diversity, Equity, and Inclusion (DEI) Programs in Supply Chains: Lessons from Comparing Public and Private Firms pp. 339-353

Timofey Shalpegin, Tyson R. Browning and Ajay Kumar

A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do? pp. 354-368

Yang Chen, Samuel N. Kirshner, Anton Ovchinnikov, Meena Andiappan and Tracy Jenkin

Deep Policy Iteration with Integer Programming for Inventory Management pp. 369-388

Pavithra Harsha, Ashish Jagmohan, Jayant Kalagnanam, Brian Quanz and Divya Singhvi

Efficient Frontier and Applications in Product Offering and Pricing pp. 389-407

Chenxu Ke, Lijian Lu and Ruxian Wang

The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity pp. 408-424

Siddhartha Sharma, Rahul Telang and Alejandro Zentner

Efficient Cloud Server Deployment Under Demand Uncertainty pp. 425-440

Rui Peng Liu, Konstantina Mellou, Evelyn Xiao-Yue Gong, Beibin Li, Thomas Coffee, Jeevan Pathuri, David Simchi-Levi and Ishai Menache

Buying Cheap: Brand Switching During Economic Distress and Its Disparate Impact on Consumers pp. 441-459

Shantanu Dutta, Divya Singhvi and Somya Singhvi

The Role of Route-Level Decisions in the Efficiency and Resilience of Airline Operations: Evidence from the Wright Amendment Repeal pp. 460-478

Vishal Ahuja, Yasin Alan and Mazhar Arıkan

Frame by Fame: Content Creation on Short Video-Format Platforms pp. 479-495

Abhishek Deshmane and Xabier Barriola

Choice Overload and the Long Tail: Consideration Sets and Purchases in Online Platforms pp. 496-515

Diego Aparicio, Drazen Prelec and Weiming Zhu

Structural Estimation of Attrition in a Last-Mile Delivery Platform: The Role of Driver Heterogeneity, Compensation, and Experience pp. 516-534

Lina Wang, Scott Webster and Elliot Rabinovich

Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach pp. 535-553

Jingwen Tang, Zhengling Qi, Ethan Fang and Cong Shi

Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions pp. 554-568

Zuzana Brokesova, Cary Deck and Jana Peliova

How Does Flexibility Affect Environmental Performance? Evidence from the Power Generation Industry pp. 569-587

David F. Drake and Suresh Muthulingam

Laissez-Faire vs. Government Intervention: Implications of Regulation Preventing Nonauthorized Remanufacturing pp. 588-606

Gökçe Esenduran, Minyue Jin and Yu Zhou

Going the Distance: The Impact of Commute on Gender Diversity in Public Service pp. 607-623

Dawson Kaaua and Vanitha Virudachalam

Nurse Staffing Under Absenteeism: A Distributionally Robust Optimization Approach pp. 624-639

Minseok Ryu and Ruiwei Jiang

Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation pp. 640-658

Yanhan (Savannah) Tang, Andrew Li, Alan Scheller-Wolf and Sridhar Tayur

Budget Disclosure in Crowdfunding: Information Asymmetry and Cost Transparency pp. 659-678

Wayne Fu, Guangzhi Shang and Xun Tong

Volume 27, issue 1, 2025

OM Forum—Operations Management Research: Relevance and Impact pp. 1-7

Jayashankar M. Swaminathan

OM Forum—Asset-Level Perspectives on the Clean Energy Transition pp. 8-20

Nicola Secomandi

An Integrated Approach to Improving Itinerary Completion in Coordinated Care Networks pp. 21-39

Yiqiu Liu, Pengyi Shi, Jonathan E. Helm, Mark P. Van Oyen, Lei Ying and Todd Hucshka

Telehealth in Acute Care: Pay Parity and Patient Access pp. 40-58

Özden Engin Çakıcı and Alex F. Mills

Multichannel Healthcare: Impact of Asynchronous Telemedicine Adoption on Patient Flow pp. 59-74

Sokol Tushe, Diwas Singh Kc, Hao Ding and Howa Yeung

Emergency Care Efficiency vs. Quality: Uncovering Hidden Consequences of Fast-Track Routing Decisions pp. 75-93

Shuai Hao, Zhankun Sun and Yuqian Xu

Green Disposable Packaging and Communication: The Implications of Bring-Your-Own-Container pp. 94-113

Yunlong Peng, Fei Gao and Jian Chen

Interplay Between Servicizing and Remanufacturing: Economic and Environmental Implications pp. 114-126

Xichen Sun, Tharanga Rajapakshe and Rogelio Oliva

Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA) pp. 127-146

Suvrat Dhanorkar and Suresh Muthulingam

Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment pp. 147-160

Ragıp Gürlek, Diwas Singh Kc and Paolo Letizia

Estimating Demand with Unobserved No-Purchases on Revenue-Managed Data pp. 161-180

Anran Li, Kalyan Talluri and Müge Tekin

Unveiling Regulatory Operations: A Data Set of the Determinants, Process, and Outcomes of Product Defect Investigations by the U.S. Automotive Safety Regulator pp. 181-199

Hoorsana Damavandi and Vivek Astvansh

Learning in Repeated Multiunit Pay-as-Bid Auctions pp. 200-229

Rigel Galgana and Negin Golrezaei

Bayesian Ensembles of Exponentially Smoothed Life-Cycle Forecasts pp. 230-248

Xiaojia Guo, Kenneth C. Lichtendahl and Yael Grushka-Cockayne

The Choice Overload Effect in Online Recommender Systems pp. 249-268

Xiaoyang Long, Jiankun Sun, Hengchen Dai, Dennis Zhang, Jianfeng Zhang, Yujie Chen, Haoyuan Hu and Binqiang Zhao

Information Provision from a Platform to Competing Sellers: The Role of Strategic Ambiguity pp. 269-286

Tal Avinadav, Tatyana Chernonog and Noam Shamir

Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines pp. 287-304

Abdullah Althenayyan, Sezer Ülkü, Luyi Yang and Shiliang Cui

Service Operations for Justice-on-Time: A Data-Driven Queueing Approach pp. 305-321

Nitin Bakshi, Jeunghyun Kim and Ramandeep S. Randhawa

Optimal Prototyping with Noisy Measurements pp. 322-338

Sreekumar Bhaskaran and Sanjiv Erat