OM Forum—Challenges and Strategies in Managing Nonprofit Operations: An Operations Management Perspective

Gemma Berenguer () and Zuo-Jun (Max) Shen ()
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Gemma Berenguer: Krannert School of Management, Purdue University, West Lafayette, Indiana 47907
Zuo-Jun (Max) Shen: Department of Industrial Engineering and Operations Research, Department of Civil and Environmental Engineering, and Tsinghua-Berkeley Shenzhen Institute, University of California, Berkeley, Berkeley, California 94720

Manufacturing & Service Operations Management, 2020, vol. 22, issue 5, 888-905

Abstract: The operations management (OM) community is paying increasing attention to the analysis of nonprofit operations. However, what is it about this type of operation that makes it particularly interesting to OM scholars? We address this question by studying the objectives, actors, and main activities of nonprofit operations and the most common challenges they face. In addition, we suggest tactical and operational strategies to address these challenges by considering works in the for-profit sector and in different applied areas. The ultimate goal of this paper is to inspire and stimulate OM researchers to develop significant theoretical and empirical models in this novel stream of literature.

Keywords: nonprofit operations; operations management; challenges; tools and strategies (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (13)

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Persistent link: https://EconPapers.repec.org/RePEc:inm:ormsom:v:22:y:2020:i:5:p:888-905

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