OM Forum—People-Centric Operations: Achievements and Future Research Directions

Guillaume Roels () and Bradley R. Staats ()
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Guillaume Roels: INSEAD, 77305 Fontainebleau, France
Bradley R. Staats: Kenan-Flagler Business School, University of North Carolina, Chapel Hill, North Carolina 27599

Manufacturing & Service Operations Management, 2021, vol. 23, issue 4, 745-757

Abstract: As the nature of work has become more service oriented, knowledge intensive, and rapidly changing, people—be they workers or customers—have become more central to operational processes and have impacted operational outcomes in novel and perhaps more fundamental ways. Research in people-centric operations (PCO) studies how people affect the performance of operational processes . In this OM Forum, we define PCO as an area of study, offer a categorization scheme to take stock of where the field has allocated its attention to date, and offer our thoughts on promising directions for future research. The future of PCO is bright: Thanks to today’s availability of granular data, PCO researchers have numerous and growing opportunities to study, from both descriptive and prescriptive angles, the link between people’s behavior and operational performance.

Keywords: OM Forum; people-centric operations; behavioral biases; learning and productivity; coordination; strategic behavior; utility theory (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:inm:ormsom:v:23:y:2021:i:4:p:745-757

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