Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use

Mohamad Soltani (), Robert J. Batt (), Hessam Bavafa () and Brian W. Patterson ()
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Mohamad Soltani: Alberta School of Business, University of Alberta, Edmonton, Alberta T6G 2R6, Canada
Robert J. Batt: Wisconsin School of Business, University of Wisconsin–Madison, Madison, Wisconsin 53706
Hessam Bavafa: Wisconsin School of Business, University of Wisconsin–Madison, Madison, Wisconsin 53706
Brian W. Patterson: BerbeeWalsh Department of Emergency Medicine, School of Medicine and Public Health, University of Wisconsin–Madison, Madison, Wisconsin 53705

Manufacturing & Service Operations Management, 2022, vol. 24, issue 6, 3079-3098

Abstract: Problem definition : We study the effects of emergency department (ED) physician workload on healthcare system utilization after the patient leaves the ED. Further, we explore the mediating effects of care intensity in the ED on post-ED care use. Academic/practical relevance : ED crowding has been a pressing concern in healthcare systems in the United States and other developed countries. As such, many researchers have studied its effects on outcomes within the ED. In contrast, we present novel results regarding the impacts of ED crowding on system performance outside the ED—specifically, on post-ED care utilization. Methodology : We utilize a data set assembled from more than four years of microdata from a large U.S. hospital and exhaustive billing data in an integrated health system. We use count models and instrumental variable analyses to answer the proposed research questions. Results : We find that there is an increasing concave relationship between ED physician workload and post-ED care use. When ED workload increases from its fifth percentile to the median, the number of post-discharge care events (i.e., medical services) for patients who are discharged home from the ED increases by 5%, and it is stable afterward. Further, we identify physician test-ordering behavior as a mechanism for this effect; when the physician is busier, she responds by ordering more tests for less severe patients. We document that this “extra” testing generates “extra” post-ED care utilization for these patients. Managerial implications : This paper contributes new insights on how physician and patient behaviors under ED crowding impact a previously unstudied system performance measure: post-ED care utilization. Our findings suggest that prior studies estimating the cost of ED crowding underestimate the true effect, as they do not consider the “extra” post-ED care utilization.

Keywords: healthcare; service operations; behavioral operations; queueing; emergency department; multitasking; utilization; empirical (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:inm:ormsom:v:24:y:2022:i:6:p:3079-3098

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