On Two-Server Poisson Queues with Two Types of Customers

T. C. T. Kotiah and N. B. Slater
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T. C. T. Kotiah: Southern Illinois University, Edwardsville, Illinois
N. B. Slater: University of Hull, England

Operations Research, 1973, vol. 21, issue 2, 597-603

Abstract: This paper considers two schemes for a steady-state queue with two types of customers served by two desks, the customers arriving mixed in a Poisson stream and having negative-exponential service-time distributions, with different means characterizing the two types of customers. In Scheme I each type has a particular desk, for which he queues on arrival. In Scheme II all customers keep in a single queue and proceed indifferently to either desk. Numerical remits indicate that Scheme II reduces mean queue size and queuing times, generally with advantage to both types of customers.

Date: 1973
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Persistent link: https://EconPapers.repec.org/RePEc:inm:oropre:v:21:y:1973:i:2:p:597-603

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