Operations Research in the Insurance Industry: II. An Application in Claims Operations of Workmen's Compensation Insurance

William S. Jewell, Tom L. Johnston and Stephen S. Leavitt
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William S. Jewell: Teknekron, Incorporated, Berkeley, California
Tom L. Johnston: Teknekron, Incorporated, Berkeley, California
Stephen S. Leavitt: Teknekron, Incorporated, Berkeley, California

Operations Research, 1974, vol. 22, issue 5, 929-941

Abstract: This paper presents an application of operations-research techniques to managing claims in workmen's compensation insurance. It describes the investigative studies and their conclusions, outlines the systems design and implementation, and gives a sample of the validation studies. Implementation of the proprietary claims-management system described has provided dramatic reductions in case durations and paid dollar losses, while returning the injured worker to his ultimate level of rehabilitation in a shorter time.

Date: 1974
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Persistent link: https://EconPapers.repec.org/RePEc:inm:oropre:v:22:y:1974:i:5:p:929-941

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