A Social Service Measurement Model

Samuel J. Mantel, Allan L. Service, Arnold Reisman, Raymond A. Koleski, Arthur Blum, Burton V. Dean, Robert Reich, Miriam Jaffee, Howard Rieger, Richard Ronis and Judah Rubinstein
Additional contact information
Samuel J. Mantel: University of Cincinnati, Cincinnati, Ohio
Allan L. Service: National Center for Higher Education Management Systems, Boulder, Colorado
Arnold Reisman: Case Western Reserve University, Cleveland, Ohio
Raymond A. Koleski: Case Western Reserve University, Cleveland, Ohio
Arthur Blum: Case Western Reserve University, Cleveland, Ohio
Burton V. Dean: Case Western Reserve University, Cleveland, Ohio
Robert Reich: Case Western Reserve University, Cleveland, Ohio
Miriam Jaffee: Jewish Community Federation, Cleveland, Ohio
Howard Rieger: Jewish Community Federation, Cleveland, Ohio
Richard Ronis: Jewish Community Federation, Cleveland, Ohio
Judah Rubinstein: Jewish Community Federation, Cleveland, Ohio

Operations Research, 1975, vol. 23, issue 2, 218-239

Abstract: The development and implementation of a service value measurement model for a system of social service agencies is discussed. The system, the Jewish Community Federation of Cleveland, is a voluntary association of sixteen human service agencies. Design and workings of the project team, analysis and structuring of the organizational system, and overall goals of the research are first presented. The measurement model itself is then delineated. Essentially, the model is a device for assembling and synthesizing information on system throughput, priorities, and indicators of “quality” of service. Finally, the information system that supports the model is examined and other issues relating to implementation are discussed.

Date: 1975
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Persistent link: https://EconPapers.repec.org/RePEc:inm:oropre:v:23:y:1975:i:2:p:218-239

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