Perspectives on Queues: Combining Queues is Not Always Beneficial

Michael H. Rothkopf and Paul Rech
Additional contact information
Michael H. Rothkopf: University of California, Berkeley, California
Paul Rech: San Francisco State University, San Francisco, California

Operations Research, 1987, vol. 35, issue 6, 906-909

Abstract: Contrary to common calculation, there are reasons for believing that combining queues, especially queues of people, may at times be counterproductive. These reasons include customer reaction, jockeying between separate queues, increased costs and service times for combined queues, and the absence of published before-and-after studies.

Keywords: 683 considerations in combining queues of people; 696; 699 considerations in combining queues in practice (search for similar items in EconPapers)
Date: 1987
References: Add references at CitEc
Citations: View citations in EconPapers (27)

Downloads: (external link)
http://dx.doi.org/10.1287/opre.35.6.906 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:inm:oropre:v:35:y:1987:i:6:p:906-909

Access Statistics for this article

More articles in Operations Research from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().