Queuing with Impatient Customers and Ordered Service

D. Y. Barrer
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D. Y. Barrer: Weapons Systems Evaluation Group, Institute for Defense Analyses, Washington 25, D.C.

Operations Research, 1957, vol. 5, issue 5, 650-656

Abstract: Two types of customer behavior are considered: (1) if a customer is acquired for service before he has waited a time (tau) 0 , he remains in the queue until served irrespective of whether or not his total waiting time exceeds (tau) 0 . Only those customers who wait for a time (tau) 0 without being acquired for service become “lost” customers, and (2) a customer whose total waiting time is (tau) 0 becomes a lost customer irrespective of whether he is acquired for service or not.

Date: 1957
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