Enacting Integrated Information Technology: A Human Agency Perspective

Marie-Claude Boudreau () and Daniel Robey ()
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Marie-Claude Boudreau: Department of Management Information Systems, Terry College of Business, University of Georgia, Athens, Georgia 30602
Daniel Robey: Department of Computer Information Systems, Robinson College of Business, Georgia State University, Atlanta, Georgia 30302-4015

Organization Science, 2005, vol. 16, issue 1, 3-18

Abstract: Recent perspectives on organizational change have emphasized human agency, more than technology or structure, to explain empirical outcomes resulting from the use of information technologies in organizations. Yet, newer technologies such as enterprise resource planning (ERP) systems continue to be associated with the agenda of organizational transformation, largely because they are assumed to constrain human action. We report an interpretive case study of an ERP system after its implementation in a large government agency. Despite the transformation agenda accompanying the new system, users initially chose to avoid using it as much as possible ( inertia ) and later to work around system constraints in unintended ways ( reinvention ). We explain the change in enactments with the concept of improvised learning , which was motivated by social influence from project leaders, “power users,” and peers. Our results are consistent with arguments regarding the enactment of information technology in organizations and with temporal views of human agency. We conclude that an integrated technology like ERP, which potentially represents a “hard” constraint on human agency, can be resisted and reinvented in use.

Keywords: human agency; organizational change; information technology; improvised learning (search for similar items in EconPapers)
Date: 2005
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Citations: View citations in EconPapers (90)

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