A Triple Take on Information System Implementation

Liette Lapointe () and Suzanne Rivard ()
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Liette Lapointe: Desautels Faculty of Management, McGill University, 1001 Sherbrooke Street West, Montreal, Quebec, Canada H3A 1G5
Suzanne Rivard: HEC Montréal, 3000 Chemin de la Côte-Ste-Catherine, Montréal, Canada H3T 2A7

Organization Science, 2007, vol. 18, issue 1, 89-107

Abstract: While researchers have used a variety of models to explain information system (IS) implementation outcomes, few have analyzed the same project or set of projects with different models looking for complementary explanations. Recognizing the multilevel nature of IS implementation, our study rises to this challenge by conducting an alternate template analysis of three cases of IS implementation in hospitals. First, we explain individual use, group resistance, and organizational adoption with models situated at the same level of analysis as each outcome. At the individual level, we use a model of cognitive absorption to explain individual system usage. At the group level, the political variant of interaction theory is used to explain group resistance to IS implementation. At the organizational level, we use organizational configurations to explain IS adoption in terms of emergence and routinization. We identify each model’s limits and prediction failures, and we show that using alternate models helps to remedy a model’s prediction failures and overcome its limits. Finally, we propose an alternate-template theory of IS implementation outcomes that takes into account all three levels of analysis, their respective outcomes, and the time dimension. This multilevel, longitudinal theory provides a better understanding of IS implementation and further elucidates what may initially have seemed to be contradictory results.

Keywords: information systems implementation; implementation outcomes; cognitive absorption; perceived usefulness; perceived ease of use; interaction theory; organizational configurations; individual use; group resistance; organizational adoption (search for similar items in EconPapers)
Date: 2007
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Citations: View citations in EconPapers (17)

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Persistent link: https://EconPapers.repec.org/RePEc:inm:ororsc:v:18:y:2007:i:1:p:89-107

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