Motivational Spillovers from Awards: Crowding Out in a Multitasking Environment

Timothy Gubler (), Ian Larkin () and Lamar Pierce ()
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Timothy Gubler: School of Business Administration, University of California, Riverside, California 92521
Ian Larkin: Anderson School of Management, University of California, Los Angeles, California 90095
Lamar Pierce: Olin Business School, Washington University in St. Louis, St. Louis, Missouri 63130

Organization Science, 2016, vol. 27, issue 2, 286-303

Abstract: This paper uses data from an attendance award program implemented at one of five industrial laundry plants to show the complex costs of corporate awards previously ignored in the literature. We show that although the attendance award had direct, positive effects on employees who previously had punctuality problems, it also led to strategic gaming behavior centered on the specific eligibility criteria for the award. The award program temporarily changed behavior in award-eligible workers but did not habituate improved attendance. Furthermore, we show that the extrinsic reward from the award program crowded out the internal motivation of those employees who had previously demonstrated excellent attendance, generating worse punctuality during periods of ineligibility. Most novelly, we show that the attendance award program also crowded out internal motivation and performance in tasks not included in the award program. Workers with above average pre-program attendance lost 8% efficiency in daily laundry tasks after the program’s introduction. We argue that these motivational spillovers result from the perceived inequity of internally motivated workers’ previously unrewarded superior attendance contributions. Our paper suggests that even purely symbolic awards can generate gaming and crowding out costs that may spill over to other important tasks.

Keywords: motivation awards; compensation; strategic human resource management; organizational economics; behavioral economics (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (32)

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Persistent link: https://EconPapers.repec.org/RePEc:inm:ororsc:v:27:y:2016:i:2:p:286-303

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