Assessment of Luxury Trains in India: A Case Study of Maharajas’ Express

Jeet Dogra () and Venkata Rohan Sharma Karri ()
Additional contact information
Jeet Dogra: Indian Institute of Tourism and Travel Management (IITTM), An Autonomous Body under Ministry of Tourism, Govt. of India, Gwalior, Madhya Pradesh, India
Venkata Rohan Sharma Karri: Indian Institute of Tourism and Travel Management (IITTM), An Autonomous Body under Ministry of Tourism, Govt. of India, Gwalior, Madhya Pradesh, India

Journal of Tourismology, 2020, vol. 6, issue 2, 185-200

Abstract: With Indian luxury trains recording a low rate of occupancy, it has become imperative to understand the perceptions of its service providers and consumers. The present study identifies the key concerns of service providers (n=83), which, according to them, are hampering the running of luxury trains in India. Service providers consulted for the study included employees and travel agents who were directly or indirectly associated with the functioning of luxury trains. Based on the identified themes of concerns, a total of 157 tourists from 20 countries were surveyed. To analyze the data, this study initially made use of the Structural Topic Model (STM), a general framework for topic modelling. Following this, the survey results along with the reviews on Tripadvisor, evince the radical validity of the identified themes that the employees and travel agents were primarily concerned with, i.e. pricing and policies, product marketing and amenities of the luxury train. The study, therefore, contributes by presenting the perspectives of service providers and tourists on India’s most luxurious train, the Maharajas’ Express.

Keywords: Luxury trains; Structural Topic Model; Maharajas’ Express; Luxury tourism; Luxury travel (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/CAE44579FCBC4C33A0A457D697D52327 (application/pdf)
https://iupress.istanbul.edu.tr/tr/journal/jt/arti ... of-maharajas-express (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ist:iupjot:v:6:y:2020:i:2:p:185-200

DOI: 10.26650/jot.2020.6.2.0002

Access Statistics for this article

Journal of Tourismology is currently edited by Gurel Cetin

More articles in Journal of Tourismology from Istanbul University, Faculty of Economics Contact information at EDIRC.
Bibliographic data for series maintained by Istanbul University Press Operational Team (Ertuğrul YAŞAR) ().