Investigation of the Effect of Perceived Organizational Support on Organizational Alienation and Trust in Managers: An Application in Rize

Eren Erklıç () and Ekrem Aydın ()
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Eren Erklıç: Recep Tayyip Erdogan University, Ardeşen Tourism Faculty, Rize, Turkiye
Ekrem Aydın: Artvin Coruh University, Arhavi Vocational School, Artvin, Turkiye

Journal of Tourismology, 2022, vol. 8, issue 2, 195-214

Abstract: Several studies have been carried out on the outcomes of organizational support (O.S.) perceptions related to employees working in hotel businesses. However, the relationship between organizational support (O.S.) and trust in manager and organizational alienation (O.A.) has been taken for granted. In this study, the perceived O.S. was explored as a predictor of trust in manager and O.A. Within this context, this study aims to figure out how employees’ perceptions of O.S. influence O.A. and trust in manager. Accordingly, data were obtained from 329 hotel employees operating in Rize through questionnaires. The analyses were performed using Structural Equation Modelling (SEM), which confirms using partial least square (PLS). According to the findings, O.S. is adversely connected to O.A., whereas O.S. is significantly correlated to the trust in managers. The results of this study may assist hotel managers to increase employee motivation and productivity and it may help researchers further investigating organizational support as well.

Keywords: Organizational support; Organizational alienation; Organizational trust; Hotel employees; Rize (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:ist:iupjot:v:8:y:2022:i:2:p:195-214

DOI: 10.26650/jot.2022.8.2.1109454

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