Multitasking at work: Do firms get what they pay for?

Ann P. Bartel
Additional contact information
Ann P. Bartel: Colombia Business School, USA

IZA World of Labor, 2017, No 362, 362

Abstract: To align employees’ interests with the firm’s goals, employers often use performance-based pay, but designing such a compensation plan is challenging because performance is typically multifaceted. For example, a sales employee should be incentivized to sell the company’s product, but a focus on current sales without rewarding the salespeople according to the quality of the product and/or customer service may result in fewer future sales. To solve this problem, firms often increase the number of metrics by which they evaluate their employees, but complex compensation plans may be difficult for employees to understand.

Keywords: incentives; multitasking; gaming; balanced scorecard (search for similar items in EconPapers)
JEL-codes: J33 (search for similar items in EconPapers)
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
https://wol.iza.org/uploads/articles/362/pdfs/mult ... hat-they-pay-for.pdf (application/pdf)
https://wol.iza.org/articles/multitasking-at-work-do-firms-get-what-they-pay-for (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:iza:izawol:journl:2017:n:362

Access Statistics for this article

IZA World of Labor is currently edited by Pierre Cahuc

More articles in IZA World of Labor from Institute of Labor Economics (IZA) IZA, P.O. Box 7240, D-53072 Bonn, Germany. Contact information at EDIRC.
Bibliographic data for series maintained by Institute of Labor Economics (IZA) ().