ASSESSING AIRLINES: QUALITY AS A COMPETITIVE VARIABLE
Juan Jiménez González () and
Additional contact information
Ancor Suarez-Aleman: Economies of Infrastructure and Transport Research Group
Articles, 2014, vol. 41, issue 3
Price is no longer the sole variable affecting consumer choice in the airline sector. Service quality, which has been analyzed from a range of perspectives, is of increasing importance in this market. Airlines provide a transportation service (typically for purposes of tourism) and so analyzing passenger assessments has become crucial in this competitive industry. This paper seeks to determine the factors that account for airline passengers’ perceptions of the quality of service they receive. Drawing on data from a survey of more than 35 airlines worldwide in two years, we find that perceived quality increases for larger companies that concentrate their operations on a few routes. Regional airlines receive the worst assessments, while we find no marked differences between low-cost and network airlines. The weak financial conditions of a company are also found to reduce the perceived quality of the airline.
References: Add references at CitEc
Citations: Track citations by RSS feed
There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:jte:journl:2014:3:41:6
Access Statistics for this article
More articles in Articles from International Journal of Transport Economics
Bibliographic data for series maintained by Alessio Tei ().