Display rule perceptions and job performance in a Chinese retail firm: The moderating role of employees’ affect at work

Catherine Lam (), Frank Walter () and Kan Ouyang ()

Asia Pacific Journal of Management, 2014, vol. 31, issue 2, 575-597

Abstract: This study investigates the relationship between emotional display rule perceptions and job performance. Building on theories of emotional labor and ego-depletion, we cast employees’ positive and negative affective states at work as crucial moderators. Results obtained in a sample of 245 frontline service employees and their 63 immediate supervisors from a retail firm in China demonstrate that display rule perceptions were positively related with task and contextual performance among employees experiencing little positive affective states at work, but not among employees experiencing highly positive affect. Moreover, display rule perceptions were positively associated with one aspect of contextual performance (voluntary learning) among employees with little negative affect, whereas highly negative affect buffered this linkage. Taken together, this study highlights performance consequences of employees’ display rule perceptions and uncovers key boundary conditions for these relationships. Copyright Springer Science+Business Media New York 2014

Keywords: Display rules; Affect; Job performance; Emotional labor; China; Retail sector (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:kap:asiapa:v:31:y:2014:i:2:p:575-597

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DOI: 10.1007/s10490-013-9348-6

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