Unwilling to leave the good Samaritans: How peer interpersonal-oriented citizenship behaviors retains “me”

Kelly Z. Peng (), Zhijun Chen (), Iris D. Zhang () and Jinsong Li ()
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Kelly Z. Peng: Lanzhou University
Zhijun Chen: Shanghai University of Finance and Economics
Iris D. Zhang: University of Macau
Jinsong Li: Shanghai University of Finance and Economics

Asia Pacific Journal of Management, 2021, vol. 38, issue 2, No 10, 669-685

Abstract: Abstract An emerging body of turnover literature has adopted a relational perspective with a focus on peer influence. In this study, by drawing on the social information processing perspective, we attempt to explain how and when other team members’ interpersonal-oriented citizenship behavior (ICB), as symbolic cues, reduced focal member’s turnover intention. Based on a sample of 462 employees across 80 teams from 13 Chinese organizations, we found the symbolic cues of peer ICB enhanced team cohesion and then reduced focal employees’ turnover intention. In addition, servant leadership weakened the negative effect of peer ICB on turnover intention through team cohesion. These findings expand current theorization of the relational perspective and knowledge about how and when peer interpersonal citizenship behavior thwarts focal employee turnover intentions.

Keywords: Interpersonal citizenship behavior; Turnover intention; Social information processing; Servant leadership; China (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (1)

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DOI: 10.1007/s10490-019-09685-x

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