Green-eyed coworkers in service organizations: The impact of being envied by coworkers on employee service outcomes

Xinyu Liu (), Long-Zeng Wu (), Yijiao Ye (), Luanyu Liu () and Xuan-Mei Cheng ()
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Xinyu Liu: Xiamen University
Long-Zeng Wu: Xiamen University
Yijiao Ye: Shenzhen University
Luanyu Liu: Xiamen University
Xuan-Mei Cheng: Zhejiang University of Technology

Asia Pacific Journal of Management, 2024, vol. 41, issue 4, No 17, 2275 pages

Abstract: Abstract This research examined whether, how, and when being envied by coworkers influences employee service outcomes in the service context. Drawing upon self-determination theory (SDT), we tested a moderated-mediation model using a sample of 217 frontline service employees in two Chinese hotels. By focusing on the envied targets, our research demonstrates that being envied by coworkers negatively influences the targets’ service performance and proactive customer service performance (PCSP). Moreover, relatedness need satisfaction mediates the influence of being envied by coworkers on service performance and PCSP. Furthermore, employee interpersonal sensitivity strengthens the direct effect of being envied by coworkers on relatedness need satisfaction, and the indirect effects of being envied by coworkers on service performance and PCSP through relatedness need satisfaction. The present study provides new theoretical insights for future studies and managerial implications for service organizations.

Keywords: Being envied by coworkers; Relatedness need satisfaction; Interpersonal sensitivity; Service performance; Proactive customer service performance (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s10490-023-09911-7

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