Remember to say “thanks” when rejecting others: the moderating role of leader gratitude expression in the relationship between leader voice rejection and employees’ subsequent upward voice

Yanghao Zhu (), Lirong Long (), Yannan Zhang () and Haijiang Wang ()
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Yanghao Zhu: Huazhong University of Science and Technology
Lirong Long: Huazhong University of Science and Technology
Yannan Zhang: Southwestern University of Finance and Economics
Haijiang Wang: Huazhong University of Science and Technology

Asia Pacific Journal of Management, 2025, vol. 42, issue 2, No 3, 558 pages

Abstract: Abstract The rejection of employees’ suggestions by leaders is a common occurrence in organizations, yet the extant research is unclear regarding how and when leader voice rejection affects employees’ subsequent upward voice. Based on social information processing theory, this paper examines the mediating roles of voice self-efficacy (VSE) and leader-member exchange (LMX) as well as the moderating role of leader gratitude expression in the relationship between leader voice rejection and employees’ subsequent upward voice. We test these hypotheses by conducting a scenario-based experimental study (N = 190) and a survey study of leader − employee dyads (N = 245). We find that leader voice rejection reduces employees’ subsequent upward voice behavior by reducing their VSE and LMX, while leader gratitude expression moderates not only the direct effects of leader voice rejection on employees’ VSE and LMX but also the indirect effects of leader voice rejection on employees’ subsequent upward voice via VSE and LMX. The theoretical implications and practical implications of these findings are discussed, as are directions for future research.

Keywords: Leader voice rejection; Voice self-efficacy; Leader-member exchange; Upward voice; Leader gratitude expression (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s10490-023-09928-y

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