Coping Intelligence: Coping Strategies and Organizational Commitment Among Boundary Spanning Employees

Rajesh Srivastava () and Thomas Tang ()

Journal of Business Ethics, 2015, vol. 130, issue 3, 525-542

Abstract: In this study, we develop a new theoretical framework of Coping Intelligence (CI) which examines relationships between coping strategies and organizational commitment among boundary spanning employees. We collected data from 452 boundary spanning salespeople using multiple sources. Results demonstrate that a formative model of Coping Intelligence (CI) is superior to a reflective model and that problem-focused coping contributes to CI which, in turn, is related to affective and normative commitment. Further, our more parsimonious formative model illustrates that positive problem-focused coping and negative emotion-focused coping contribute to both affective and normative commitment. After controlling for gender and salespeople’s commission (from company’s personnel record) in separate analyses, results remain significant. We provide additional insights: Females are likely to use emotion-focused coping than males, but gender is not related to organizational commitment. Salespeople’s commission is positively related to both affective and normative commitment but unrelated to coping strategies. We shed new lights on boundary spanning employees’ Coping Intelligence and organizational commitment and offer theoretical, empirical, and practical implications to coping strategies and business ethics. Copyright Springer Science+Business Media Dordrecht 2015

Keywords: Stress; Boundary spanning; Coping strategies; Problem-focused; Action-focused; Emotion-focused; Coping intelligence; Organizational commitment; Affective; Continuance; Normative; Gender; Sales commission; Ethics (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (9)

Downloads: (external link)
http://hdl.handle.net/10.1007/s10551-014-2234-4 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:kap:jbuset:v:130:y:2015:i:3:p:525-542

Ordering information: This journal article can be ordered from
http://www.springer. ... cs/journal/10551/PS2

DOI: 10.1007/s10551-014-2234-4

Access Statistics for this article

Journal of Business Ethics is currently edited by Michelle Greenwood and R. Edward Freeman

More articles in Journal of Business Ethics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().