Innovation in Multistakeholder Settings: The Case of a Wicked Issue in Health Care

Edwin Rühli (), Sybille Sachs (), Ruth Schmitt () and Thomas Schneider ()
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Edwin Rühli: University of Zurich
Sybille Sachs: University of Zurich
Ruth Schmitt: University of Applied Sciences and Arts Northwestern Switzerland
Thomas Schneider: University of Applied Sciences in Business Administration Zurich

Journal of Business Ethics, 2017, vol. 143, issue 2, No 6, 289-305

Abstract: Abstract In this article, we offer an approach of how participative stakeholder innovation can be evaluated in complex multistakeholder settings that address wicked issues. Based on the principle of mutual value creation, we present an evaluation framework that accounts for the social interaction process during which stakeholders integrate their resources and capabilities to develop innovative products and services. To assess this evaluation framework, we collected multiple data from the case study of the Swiss Cardiovascular Network, which represents a multistakeholder setting related to the prevention of cardiovascular disease. Our findings indicate that the evaluation dimensions of the stakeholders’ mindsets, the process and context of the stakeholder interactions, as well as the outcomes are useful concepts to account for a cooperative process of innovation in a multistakeholder setting. We discuss both the theoretical and practical insights of our analysis for participative stakeholder innovation.

Keywords: Health care; Innovation; Value creation; Wicked issues; Multistakeholder setting (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (10)

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DOI: 10.1007/s10551-015-2589-1

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