Unfairness by Design? The Perceived Fairness of Digital Labor on Crowdworking Platforms

Christian Fieseler (), Eliane Bucher () and Christian Pieter Hoffmann ()
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Christian Fieseler: Norwegian Business School (BI)
Eliane Bucher: Norwegian Business School (BI)
Christian Pieter Hoffmann: University of Leipzig

Journal of Business Ethics, 2019, vol. 156, issue 4, No 7, 987-1005

Abstract: Abstract Based on a qualitative survey among 203 US workers active on the microwork platform Amazon Mechanical Turk, we analyze potential biases embedded in the institutional setting provided by on-demand crowdworking platforms and their effect on perceived workplace fairness. We explore the triadic relationship between employers, workers, and platform providers, focusing on the power of platform providers to design settings and processes that affect workers’ fairness perceptions. Our focus is on workers’ awareness of the new institutional setting, frames applied to the mediating platform, and a differentiated analysis of distinct fairness dimensions.

Keywords: Crowdsourcing; Internet; Fairness; Digital labor; Microwork; Crowdworking; Amazon Mechanical Turk (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (14)

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DOI: 10.1007/s10551-017-3607-2

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