Managers’ Restorative Versus Punitive Responses to Employee Wrongdoing: A Qualitative Investigation

Nathan Robert Neale (), Kenneth D. Butterfield (), Jerry Goodstein () and Thomas M. Tripp ()
Additional contact information
Nathan Robert Neale: University of Houston-Downtown
Kenneth D. Butterfield: Washington State University
Jerry Goodstein: Washington State University Vancouver
Thomas M. Tripp: Washington State University Vancouver

Journal of Business Ethics, 2020, vol. 161, issue 3, No 7, 603-625

Abstract: Abstract A growing body of literature has examined managers’ use of restorative practices in the workplace. However, little is currently known about why managers use restorative practices as opposed to alternative (e.g., punishment) responses. We employed a qualitative interview technique to develop an inductive model of managers’ restorative versus punitive response in the context of employee wrongdoing. The findings reveal a set of key motivating and moderating influences on the manager’s decision to respond to wrongdoing in a restorative versus punitive manner. The findings also suggest that managers’ personal needs and perceived duties in the aftermath of employee wrongdoing are generally more consistent with restorative responses than punishment responses, which helps explain managers’ use of restorative workplace practices.

Keywords: Justice; Manager; Needs; Punishment; Restorative (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://link.springer.com/10.1007/s10551-018-3935-x Abstract (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:kap:jbuset:v:161:y:2020:i:3:d:10.1007_s10551-018-3935-x

Ordering information: This journal article can be ordered from
http://www.springer. ... cs/journal/10551/PS2

DOI: 10.1007/s10551-018-3935-x

Access Statistics for this article

Journal of Business Ethics is currently edited by Michelle Greenwood and R. Edward Freeman

More articles in Journal of Business Ethics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().