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Visual attention, buying impulsiveness, and consumer behavior

Hayk Khachatryan, Alicia Rihn, Bridget Behe, Charles Hall, Benjamin Campbell, Jennifer Dennis and Chengyan Yue
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Bridget Behe: Michigan State University
Charles Hall: Texas A&M University
Jennifer Dennis: Oregon State University
Chengyan Yue: University of Minnesota

Marketing Letters, 2018, vol. 29, issue 1, No 3, 23-35

Abstract: Abstract Buying impulsiveness is frequently triggered by point-of-sale information. In order to impact consumer behavior, this information must be visually noticed. In this study, researchers propose that consumers’ level of buying impulsiveness impacts their visual attention to point-of-sale information (i.e., signs, displays). Specifically, individuals scoring high on the buying impulsiveness scale (BIS) fixate less on point-of-sale information. This was tested in two experiments where participants’ task was to rate their purchase likelihood for ornamental plants. Both experiments demonstrate that consumers with high BIS fixate less on in-store signs but more on displays than low BIS consumers. High BIS participants’ visual attention to informational signs positively impacts their purchasing behavior while their visual attention to the displays does not. Theoretical contributions to consumer behavior literature and implications for retail marketing efforts are discussed.

Keywords: Eye tracking; In-store signs; Point-of-sale; Product displays (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (12)

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DOI: 10.1007/s11002-018-9446-9

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