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The demand for and the supply of distribution services: A basis for the analysis of customer satisfaction in retailing

Roger Betancourt (), Monica Cortiñas (), Margarita Elorz () and Jose Mugica ()

Quantitative Marketing and Economics (QME), 2007, vol. 5, issue 3, 293-312

Keywords: Retailing; Customer satisfaction; Distribution services; Supermarkets; M3; L8; M31; L81 (search for similar items in EconPapers)
Date: 2007
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DOI: 10.1007/s11129-007-9027-3

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