Human Resources from Front Office Secrvices

Ph.D. Candidate Alina MINEA (cas.TROCIN) ()
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Ph.D. Candidate Alina MINEA (cas.TROCIN): Ph.D. Candidate “Al.I. Cuza” University, Iasi, Economy and Business Administration Faculty, Romania

Conferinta Stiintifica Internationala Logos Universalitate Mentalitate Educatie Noutate - Lumen International Scientific Conference Logos Universality Mentality Education Novelty, 2011, vol. 1, 109

Abstract: World experts suggest that Romania must be within the circuit of modern European country with a democratic society based on rule of law, multi-parties and a market economy, an open society oriented towards man, where the citizen should be the subject not the object socio-political processes. Progress in science and technology leads to the emergence, development and diversification of spiritual and social needs that can be met by services. The staff from front-office services have to meet customer expectations through continuous training. This presents new requirements in relation to human capital, with increasing concerns for education and continuous training, as a result a special attention should be given to education.

Keywords: Management; services; front-office personnel; training (search for similar items in EconPapers)
JEL-codes: A23 R5 (search for similar items in EconPapers)
Date: 2011
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