Communication Culture as a Key Professional Skill

Nataliia Mordovtseva (), Olena Slobodian (), Inna Hryhorieva (), Iryna Uzhchenko (), Oksana Tsalapova () and Iryna Makarenko ()
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Nataliia Mordovtseva: Candidate of pedagogic Sciences, Docent of the Department of Philological Disciplines, State Institution Lugansk Taras Shevchenko National University, Poltava, Ukraine
Olena Slobodian: Candidate of Philological Sciences, Docent of the Department of Philological Disciplines, State Institution Lugansk Taras Shevchenko National University, Poltava, Ukraine
Inna Hryhorieva: Candidate of Pedagogic Sciences, Docent of the Department of Defectology and Psychological Correction, State Institution Lugansk Taras Shevchenko National University, Poltava, Ukraine
Iryna Uzhchenko: Candidate of Psychologic Sciences, Docent of the Department of Defectology and Psychological Correction, State institution Lugansk Taras Shevchenko National University, Poltava, Ukraine
Oksana Tsalapova: Candidate of Philological Sciences, Docent of the Department of Philological Disciplines, State Institution Lugansk Taras Shevchenko National University, Poltava, Ukraine
Iryna Makarenko: Candidate of Pedagogic Sciences, Docent of the Department of Defectology and Psychological Correction, State Institution Lugansk Taras Shevchenko National University, Poltava, Ukraine

Revista romaneasca pentru educatie multidimensionala - Journal for Multidimensional Education, 2023, vol. 15, issue 3, 55-71

Abstract: The article reflects the culture of communication as effective communication skills in professional activities in the contemporary world. The aim of the article is to study the role of language clichés in professional communication, to determine the role of professional communication in the educational process and to present the structure of business communications and ways to increase their efficiency. The article provides the results of a study on speech interaction in the professional sphere. The authors of the article describe such phenomena inherent in the communication of employees of the penitentiary system, as compliance with the rules of official communication, the rules of language etiquette of teachers, methods of evaluative expressions. Particular attention in the characterization of evaluative expressions is paid to the ways of expressing criticism and praise in professional communication. The article considers language aggression as an unacceptable form of communication. The author identifies ways to combat language aggression. Such aspects of language communication as observance of norms of official communication, rules of language etiquette, and methods of evaluative expressions play an important role in professional activity. Language etiquette is a verbal formula for expressing polite attitudes to people in society. Therefore, learning to follow it is an extremely important task in today’s world for the effectiveness of dialogue and business understanding.

Keywords: Linguistic interaction; sphere of communication; norms of official communication; rules of language etiquette; language aggression. (search for similar items in EconPapers)
JEL-codes: I2 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:lum:rev1rl:v:15:y:2023:i:3:p:55-71

DOI: 10.18662/rrem/15.3/753

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